Hi, RUNCO. Thank you for your post here in the Community Forum.
It appears that your employee's payment details shifted to electronic after transitioning to MYOB Business. To modify the default payment method for your employee, you can navigate to Open Payroll > Employees > Employee's Name > Payment Details > Payment Method > Cash.
Regarding payments already processed using this method, you can access the Prepare Electronic Payments window under the Banking tab. From there, you can generate a bank file for each transaction individually to transfer them to the correct bank account. Please ensure that the dates align with their corresponding bank feed transactions.
Let me know if there's anything that I can assist you with and I'll be happy to help.
If I'm able to help you today, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Hannah
Hi, Im still looking for a solution to this payroll issue.
The above advice to ' Open Payroll > Employees > Employee's Name > Payment Details > Payment Method > Cash' does not match my programme (NZ).
This is what my employee tab says;
Personal
Hi RUNCO,
Appreciate your response. If you're not using the bank file option for employee payment, you can deselect this in the settings. When selected, wage payments are coded to the electronic account and need to be processed from the electronic clearing account to the bank account. Otherwise, they're coded directly to the linked bank account in payroll for automatic transaction matching.
For employees who need their wage split between two accounts, this needs to be coded in the electronic clearing account and journaled to the correct accounts subsequently.
If you're experiencing duplicate transactions, it's likely due to processing payroll to the electronic clearing account and allocating your bank feeds from the bank transaction window. Instead, transfer wage transactions from the electronic clearing account to the chosen bank account. This aligns with the intended application use. For more information, consider the 'Electronic Payments' article.
For further clarification, reach out to support via myob.com/support or myaccount.myob.com. MOCA, our virtual assistant, can assist with queries. If MOCA can't resolve your issue, you'll be redirected to our live chat team.
Let us know if you need more assistance.
Thanks,
Genreve
Thanks for your reply and advice Genreve_S
My employees are already deselected from form bank file payment setting but I am still getting my wages doubled up when viewing bank reconcilation and on my accounts list.
I'm trying to understand how journaling the 'wage transactions from the electronic clearing account to the chosen bank account' is correct? surely if the wages are being allocated to the electronic clearing account then they need to be journaled from this account back to the wages account?
Would an easier way going forward be to change to payroll settings that the wages are set to the wages account instead of having to journal each time. I looked in the payroll settings and it dosent appear I can edit this anywhere?
Hi RUNCO,
Additionally, to address this issue, please follow these steps:
I agree with Genreve_S suggestion. If you are encountering issues, it's likely because you're processing payroll to the electronic clearing account and allocating your bank feeds from the bank transaction window. Instead, consider transferring wage transactions directly from the electronic clearing account to the designated bank account.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
