Super Payment

[Shazzy]

I have an employee set up for his super and the super amount is showing on his Pay Slip, but when I create a super payment he doesn't come up, the other emloyees are there but not him.  Can anyone please help me with this.  Thank you.  

Sharon

[Melisa_D]

Hi @Shazzy, 

Thank you for your post. If you can't see super payments for your employees, please check that you've selected the option Pay using PaySuper for each of your employee's super funds. See Set up superannuation funds for details.

Do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Shazzy]

Hi Melisa,

Thank you for getting back to me.  I went into Edit Superannuation Fund and tried to add Pay using PaySuper, but it is not accessible.  It is grayed out.  Should I delete the superfund and create it again.  The employee has been with us for about 6 weeks, will it also delete his super which I owe him.

thank you.

Sharon

[Melisa_D]

Hi @Shazzy, 

If the super fund is a standard fund that you've created, you should be able to edit this fund. Are you able to please attach a screenshot of it being greyed out ?

[Shazzy]

Hi Melisa

Thank you, please find Screen Shot attached.

Sharon

[Melisa_D]

Hi @Shazzy, 

That is strange, can you please confirm if you're the administrator of the file or do you have only file user access ? Also, can you please confirm the last 4 digits of your serial number so I can take a look into this further with our teams. 

[Shazzy]

Hi Melisa,

Just wondering if you have had time  to look further into my problem with your team?

Thank you

Sharon

[Sam_R]

Hi @Shazzy,

Thank you for your post, I'd be happy to assist you with this.

As @Melisa_D mentioned above, could you please confirm if you're the administrator of the file or do you have only file user access? Also, can you please confirm the last 4 digits of your serial number so I can take a look into this further with our teams? 

[Shazzy]

Hi Sam,

Thank you.

Yes I am the Administrator of the file and the last 4 digits of my Serial Number are:  7408.

Thank you

Sharon

[Sam_R · Accepted solution]

Hi @Shazzy,

You will find my private message confirming this is now working. 

Please let me know if you have any further queries, happy to help.