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October
October
Hi,
Some of my clients are unable to open the online invoice's and dont seem to be getting the attached .pdf since the upgrade last week. Is there a soulition?
October
October
got the same issue, any updates???
October
October
Hi, @AlexBint
Thanks for your post.
When you sent the invoice to your clients, in which window did you attach the document? If you attach it through "Attachments" from the invoice window, most likely what will happen is that the document will not show up when you send the invoice. With this, we highly recommend attaching a document through the "Email invoice" window. You may send the invoice to your personal email address first to check if you will be able to see the attached document.
Please let us know how it goes on your end.
Best regards,
Doreen
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October
October
sent like this below
October
October
Hi, @4Gardens
Thanks for your response.
We have checked the screenshot you've attached. You were able to send it the way it should be. Are you still having an issue?
We are eager to hear back from you.
Best regards,
Doreen
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October
October
thats the way I sent it and 3 customers had issues
October
October
Hi, @4Gardens
Thanks for updating us.
When you added the PDF attached to the invoice, in which window did you attach it? Kindly make sure to attach it through the email invoice window. Please refer to the screenshot below.
Kindly try to attach the PDF using the window above and see if your customer will receive the PDF attached.
Best regards,
Doreen
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October
October
isnt this already attached????
October
October
Hi,
The .pdf is automaticly attached! Thats not the issue. It's the View Invoice Online Button in the email they receive that dosn't work.
October
October
ok so its not me its you
when will it be fixed?
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