MYOB Business/AccountRight Invoice Email and Intray delays-18/9/23-RESOLVED

[PriyaSelvaraj]

UPDATE: Both Email and Intray services are resolved now.

Our team is currently investigating an issue affecting the invoice email service for MYOB Business and AccountRight Live, during this time recipients may experience delays with receiving emails.

We have also identified that there are delays in processing In tray documents, if affected your document may appear as 'scanning' for a period of time. The backlog of documents is being processed now.

We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.

Refer to the status page to find recent updates relating to the incidentsMYOB

[LCrowhurst]

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@PriyaSelvaraj wrote:

Our team is currently investigating an issue affecting the invoice email service for MYOB Business and AccountRight Live, during this time recipients may experience delays with receiving emails.

We have also identified that there are delays in processing In tray documents, if affected your document may appear as 'scanning' for a period of time. The backlog of documents is being processed now.

We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.

Refer to the status page to find recent updates relating to the incidentsMYOB

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any ideas when the intray issue is going to be fixed...cant do anything atm

[LCrowhurst]

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@PriyaSelvaraj wrote:

Our team is currently investigating an issue affecting the invoice email service for MYOB Business and AccountRight Live, during this time recipients may experience delays with receiving emails.

We have also identified that there are delays in processing In tray documents, if affected your document may appear as 'scanning' for a period of time. The backlog of documents is being processed now.

We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.

Refer to the status page to find recent updates relating to the incidentsMYOB

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in addition to the Intray issues i cant seem to save purchaes....ive made changes but they are not saving 

[PriyaSelvaraj]

Hi @LCrowhurst 

Thanks for your patience.

Both Intray and Email services are restored now. 

If you experience any issues please feel free to reply to this thread.

Cheers

Priya Selvaraj

[LCrowhurst]

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@PriyaSelvaraj wrote:

Hi @LCrowhurst 

Thanks for your patience.

Both Intray and Email services are restored now. 

If you experience any issues please feel free to reply to this thread.

not at my end 

Cheers

Priya Selvaraj

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not for me its not..still got the scanning issue.

[LCrowhurst]

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@PriyaSelvaraj wrote:

UPDATE: Both Email and Intray services are resolved now.

Our team is currently investigating an issue affecting the invoice email service for MYOB Business and AccountRight Live, during this time recipients may experience delays with receiving emails.

We have also identified that there are delays in processing In tray documents, if affected your document may appear as 'scanning' for a period of time. The backlog of documents is being processed now.

We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.

Refer to the status page to find recent updates relating to the incidentsMYOB

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seems to be working now. thank you. 

[LCrowhurst]

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@PriyaSelvaraj wrote:

Hi @LCrowhurst 

Thanks for your patience.

Both Intray and Email services are restored now. 

If you experience any issues please feel free to reply to this thread.

Cheers

Priya Selvaraj

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its still hit and miss atm....trying to attach invoices to bills and then it not saving.