Unable to export reports to Excel : ERROR 80070490 Element not found

[Caitlin_G]

Hi

I have been unable to export reports from MYOB AR to Excel. I have had the attached error report.

I have look at similar threads and uninstalled both MYOB AR and Microsoft Office, then reinstalled Microsoft Office Suite, shut down and restarted the computer. I then reinstalled MYOB AR PC edition, restarted the computer. Then logged into MYOB and I am still getting the same error. 

How do I fix this please, very frustrating not being able to export reports? 

[Leneth_A]

Hi @Caitlin_G

Thanks for your post.

Generally speaking, that particular error message means that the Excel installation may not have been completed properly or something is missing from the installation. To get around with this you would need to reinstall your copy of Excel on that computer.

For AccountRight to connect to Excel it needs to be installed after Excel. If you are going to be reinstalling Excel, I recommend reinstalling AccountRight after reinstalling Excel.

Please don't hesitate to post again if you need help in the future.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth
 

[Caitlin_G]

Hi

I have again today, 3rd time, uninstalled both MYOB and Office Suite (Excel) and then reinstalled Microsoft Office Suite first, restarted the computer and then reinstalled MYOB; restarted the computer and it is still giving me the same error message.

How can I fix this issue as uninstalling and reinstalling (in the correct order; Excel then MYOB) is not fixing the issue?

TIA

[Leneth_A]

Hi @Caitlin_G

Thanks for your post.

Can you please retrieve your AccountRight diagnostic log after attempting to export to Excel and attach it to this thread as a .TXT file so I can take a look into this for you.

Please don't hesitate to post again if you need help in the future.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth