Error posting journal in NZ payroll 2023.1

[Dani0061]

Is anything being done about this error , seems like a lot of people over the past few weeks have been experiencing this and there is no fix thus far.

[lee23]

Have you had a response to your question as I am experiencing the same issue.

[Dani0061]

No I have still not had a response - unbelievable considering this has happened to alot of users. MYOB are very slow at communication.

[lee23]

I spoke to them a couple of weeks ago and was told they would email customers when issue was sorted.  Everytime there is an update in payroll I lose my connection to AccountRight which means I cannot post journals and have to contact them and wait on the phone for hours.  Hopefully we will have an answer soon...

[Dani0061]

So frustrating , I hope so.

[Sean_DC]

Hi @Dani0061 

Thank you for your post. The team is aware of this error and they are prioritising this for it to be fixed right away. There is currently no time frame for when the fix would be available, but rest assured we will be updating you as soon as possible.
 

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

[Wilma]

well the update arrived yesterday, in the email it said to delete the Payroll and then to re-install after the update. Now I can't even get that back and have lost my payroll, good one MYOB

[jenniek]

Hi @Wilma 

You won't have lost the payroll - it will just be in a different location to the default location. Go into the Clearwater file - go to Tools - Options and settings and change the default location to where your data is. Then re-open payroll and it should be back.

[Wilma]

Hi @jenniek , it is sorted now, had a lady from MYOB help me through Teamviewer. the update had to be downloaded in safe mode on my comp and deleting some weird folders that were there for some strange reason. but in the end it all got sorted..

The frustrating part is the wait times, which has been made worse with the faulty update they sent out 3 or 4 weeks ago. I'm guessing I wasn't the only one wanting to get through....(trying to get through by phone was impossible, gave up after 90 min. and also the chat online I clicked off after waiting for 60 min )

but today was a Yay day when everything worked as it should.

[Wilma]

hi @jenniek but thank you for that solution, will remember that ( although I really hope this will never happen again....)