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IR Filing

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JenDPT
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IR Filing

Hello.

I am a new user on MYOB Essentials Payroll.

I've just finished a pay run - and did my payday filing with IRD. 

However, when I have checked in my MYOB, it is not showing as being submitted.

It does say that "Recent submissions can take a few minutes to show in payday filing."

I submitted it 2 hours ago and it is still not showing....

How long does it take to show as being submitted?

Is there some way I can check to make sure I pressed the right button to file?

(When I look at the Monthly summary, the figures are included in the monthly totals)

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sal829
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Re: IR Filing

Hi, it usually only takes a few minutes so there must be an issue with it, I myself am having the same problem.  I am assuming that this is a role on from yesterdays essential payroll issue whereby I could not log in at all.

JenDPT
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Re: IR Filing

Hi Sal829

Thank you for replying Smiley Happy

I did wonder if it had something to do with yesterdays issues.

It was only my second payroll using Essentials, and was a nightmare!!

I just couldn't see anyone else mention any payroll filing problems this morning, so thought I had better check.....

Fingers crossed that it may be sorted soon.

Melisa_D
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Re: IR Filing

Hi @JenDPT@sal829

 

Thanks for your posts. Our teams are currently investigating this, once we have more information I will update you here. Can you please confirm the last 4 digits of your product serial number so that I can pass on your details to our teams. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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JenDPT
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Re: IR Filing

Hi Melisa

Thanks for the update.

The last 4 digits of Essentials Payroll are: 3077

Regards

Jennie

Melisa_D
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Accepted Solution Solved

Re: IR Filing

Hi @JenDPT

 

Thank you for the details, further updates and information in regards to this will be made available on our MYOB Status page

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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