Forum Discussion

bccb1's avatar
bccb1
Experienced Cover User
2 years ago

confirming my company file

Hi Earl

Just want to say thank you for confirming my company file. Its all done now. Many many thanks!

BCCB2023

  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi angieb1, 

    Thank you so much for your post and welcome to the Community Forum!

    I am sorry to hear that you were having problems on Confirming your Company File and reaching our Phone Support. I'll be glad to help you with this, can you please send me a private message with the following information:

      * Serial number
      * Company File ID's or Company File Code
      * Build Number (Version)

    Looking forward to hearing from you soon.
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi bccb1, 

    Thank you so much for your post and welcome to the Community Forum!  You're very welcome and were glad to know that your problem is now resolved. Feel free to post again, we're happy to help.

    Regards,
    Earl

    • angieb1's avatar
      angieb1
      Contributing User
      2 years ago

      Hi Earl, I was pretty excited to read about you sorting out the exact problem I'm having. I'm unable to confirm my company account online, and have spent many hours trying to find help.

      Can you please help me as well? I would be so grateful. Thank you.

      Angie

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 years ago

        Hi angieb1, 

        Thank you so much for your post and welcome to the Community Forum!

        I am sorry to hear that you were having problems on Confirming your Company File and reaching our Phone Support. I'll be glad to help you with this, can you please send me a private message with the following information:

          * Serial number
          * Company File ID's or Company File Code
          * Build Number (Version)

        Looking forward to hearing from you soon.
        Regards,
        Earl

    • Qube1's avatar
      Qube1
      2 years ago

      Are you able to assist me with confirming my company file as well please?

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        2 years ago

        Hi Qube1,

         

        Thank you for reaching out to us and welcome to the Community Forum! I'll be more than happy to assist you with your concern. Please send me a Private Message containing the following:

         

        • Serial number
        • Business name
        • Company File ID and build number (Help>>About MYOB AccountRight)

         

        Please let me know if you need further help.
         

        Kind regards,

        Sai

    • liz15's avatar
      liz15
      Contributing User
      2 years ago

      Hi Earl

      I am delighted to see that you have been able to resolve someone's issue with confirming company files.

      I would be very grateful if you could help me with the same issue.

      • JoMak's avatar
        JoMak
        2 years ago

        Could you please help me regarding this frustrating issue as well....I've wasted two hours on the phone regarding this with no resolution :(

  • rileeze's avatar
    rileeze
    Experienced User
    2 years ago

    Earl can you please help me?!

    I have posted the screenshots and am desperate to get into my company files.

     

    Kind regards,

    Nicki.

  • SYS2017's avatar
    SYS2017
    Contributing User
    2 years ago

    I just did a file confirmation in June.

    Now, after 3 months, I can't get in again and another company file confirmation is required.

    Please assist.

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      2 years ago

      Hi SYS2017,

       

      Thank you for letting us know your concern. My apologies if you're having a challenge with confirming your company file. Since it's asking you for a confirmation code, you can no go to Confirm your company file (myob.com) to get a confirmation code. Activating and confirming older MYOB products, has detailed information and instructions to assist you with this.

       

       

       Please let me know if you need further help.

       

      If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

       

      Kind regards,

      Sai

      • SYS2017's avatar
        SYS2017
        Contributing User
        2 years ago

        I tried.

        The serial number or registration code is incorrect.
        It always doesnt work.

        MYOB has to email be the MYOB AccountRight licence file

         

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