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Joey4's avatar
Joey4
User
11 months ago
Solved

Confirmation company file

Hi,

 

Few months ago, I was asked to confirm my compnay files, I was unable to confirm online so I confirmed by phone, all went well until recently I've been asked to confirm again, and this happens everytime I log in. So I have to confirm using the licence provided few months ago. I was wondering if I'm doing as such, will I reach the limit of confirmation? Is there anyway to resolve this?

 

Thank you.

  • Isaiah_C's avatar
    Isaiah_C
    11 months ago

    Hi Joey4,

     

    Thank you for letting us know your concern and welcome to the Community Forum! I'll be glad to assist you with this. There is no limit in confirming your company file, and we need to confirm the file on a regular basis. I can help you to confirm it by sending a license file. Please send me a Private Message containing the following:

     

    • Serial number
    • Business name
    • Company File ID and build number (Help>>About MYOB AccountRight)

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    11 months ago

    Hi Joey4,

     

    Thank you for letting us know your concern and welcome to the Community Forum! I'll be glad to assist you with this. There is no limit in confirming your company file, and we need to confirm the file on a regular basis. I can help you to confirm it by sending a license file. Please send me a Private Message containing the following:

     

    • Serial number
    • Business name
    • Company File ID and build number (Help>>About MYOB AccountRight)

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

    • Joey4's avatar
      Joey4
      User
      11 months ago

      Hi Sai,

       

      Thank you for prompt attending on my probblem.

       

      Could you show me how to send you a private message pls? I can't seem to find a place (attached) to send my text.

       

      Joey.

       

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        11 months ago

        Hi Joey4,

         

        Thank you for your response. I've granted you an access to our Private Message. You can now click the hyperlink on the private message that I've sent earlier.

         

         

        Please let me know if you need further help.

         

        Kind regards,

        Sai