Forum Discussion

Leah_W's avatar
Leah_W
Contributing Cover User
6 years ago
Solved

MYOB Payroll "directory does not exist"

Hello   I have installed MYOB payroll on my PC but when I open the program I get the message "The Directory C:\Users\Public\Data\MYOB\Payroll does not exist.  Would you like to change the path you ...
  • Leah_W's avatar
    Leah_W
    6 years ago

    I finally managed to get through to the help desk (I had to dial AU first and be transferred).

     

    Turns out the program needed to be run with Administrator access.  Right-clicking on the program shortcut to open the properties of the program I needed to go to the Compatability tab and click the Settings box for Run this program as an administrator.

     

     

    Next challenge will be to run the data file from the server, which I should be able to do quite easily.

     

    Thanks for your help.

     

     

Steven_M's avatar
Steven_M
Former Staff
6 years ago

Hi Leah_W

 

It sounds like the program has not been installed correctly or the installer has had some problems adding one of the system folders i.e. the Data\MYOB\Payroll folder.

 

I would be going to that path and manually adding the folders that don't exist i.e. a Payroll folder to the MYOB folder. Once that has been completed, in theory, you would be able to open the application and create the necessary Payroll using the Create a new Payroll option.

 

Do let us know how you get on and if you require further assistance.

  • Leah_W's avatar
    Leah_W
    Contributing Cover User
    6 years ago

    Thanks Steve.

     

    I have checked and the folder definitely exists, along with a Payroll Demo folder and payroll file in that location.