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AshleyR's avatar
AshleyR
Experienced User
5 months ago
Solved

payroll

Hi, I'm running Account Right version 2023.11.0 build 2023.11.1.7

 

I just reactivated an old employee (his last pay with us was 12.2022) and while myob has allowed me to enter his timesheet, it won't allow me to pay him; his name doesn't appear in Process Payroll. 

In Process Payroll,
*his name doesn't appear in 'Process individual employee'
*his name doesn't appear in 'Process all employees paid'
*his name DOES appear in 'Unprocessed Timesheet report'

*I've rebooted myob.
*I've deleted and re-entered his timesheet
*I've checked and rechecked that I've set the correct timesheet dates.

Could someone please get back to me today?  This person's pay is due today. 

 

  • Hi, AshleyR 

     

    Thanks for your post.

     

    Generally, an employee is not showing up when processing payroll because a termination date has been entered. You may need to check the employee card file to make sure there is no termination date. To do this, go to Card File > Cards List > Employee tab > Payroll Details > Clear the Termination Date > Click OK.

     

    Should you need further assistance, please don't hesitate to reach out to us.

     

    If my response has answered your inquiry, please don't forget to click "Accept Solution" to help other users find this information.

     

    Best regards,

    Doreen

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, AshleyR 

     

    Thanks for your post.

     

    Generally, an employee is not showing up when processing payroll because a termination date has been entered. You may need to check the employee card file to make sure there is no termination date. To do this, go to Card File > Cards List > Employee tab > Payroll Details > Clear the Termination Date > Click OK.

     

    Should you need further assistance, please don't hesitate to reach out to us.

     

    If my response has answered your inquiry, please don't forget to click "Accept Solution" to help other users find this information.

     

    Best regards,

    Doreen