MYOBCommunity
Partner Zone
|
|
Partner Zone

Payroll Error Message

Contributing Cover User AnnaF
16 Posts
Contributing Cover User
AnnaF
Contributing Cover User

16Posts

0Kudos

0Solutions

Solved: Go to Solution

Payroll Error Message

Hi can someone please help me with this error message I receive from payroll every time I open the file.

Payroll Error.jpg

The file got corrupted and I had to delete it and restore it and now it comes up with this error every time.

How do I confirm the payroll file?

6 REPLIES 6
MYOB Moderator Steven_M
28,566 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

28566Posts

3368Kudos

4199Solutions

Re: Payroll Error Message

Hi @AnnaF

 

So we can investigate further can you provide the last four digits of the serial number? - This can be found in Help>>About MYOB Payroll and selecting Application Details... Also, getting the Data File ID (same window) would be appreciated.

 

I should also mention that if you do have any foreign language packs installed on your computer these do need to be removed as this can impact the confirmation process for MYOB Payroll and can lead to unnecessary errors.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Contributing Cover User AnnaF
16 Posts
Contributing Cover User
AnnaF
Contributing Cover User

16Posts

0Kudos

0Solutions

Re: Payroll Error Message

Hi @Steven_M

 

The last 4 digits of the serial number are: 9241

The Data File ID is: 2

 

I don't have any foreign language packs installed. I have been using payroll for almost a year and have not had this issue before.

 

Thanks

Anna

MYOB Moderator Steven_M
28,566 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

28566Posts

3368Kudos

4199Solutions

Accepted Solution Solved Solution

Re: Payroll Error Message

Hi @AnnaF

 

Thank you for confirming that information.

 

I've made a change to your account. Can you attempt that confirmation again, it should work using the Confirm Online option.

 

Let us know how you get on and if you require further assistance

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Contributing Cover User AnnaF
16 Posts
Contributing Cover User
AnnaF
Contributing Cover User

16Posts

0Kudos

0Solutions

Re: Payroll Error Message

Thanks @Steven_M the error has disappeared now.

 

The file was confirmed over 6 months ago so it's not asking me to confirm it anymore.

 

Many thanks for your help Smiley Happy

Contributing Cover User AnnaF
16 Posts
Contributing Cover User
AnnaF
Contributing Cover User

16Posts

0Kudos

0Solutions

Re: Payroll Error Message

Hi @Steven_M 

 

Same thing has happened again with both of my Payroll Files now.

 

The first file is the same details as above:

(The last 4 digits of the serial number are: 9241

The Data File ID is: 2)

This file is now read only and I am unable to do anything with it.

 

The second file is:

Last 4 digits of the serial number: 1093

Data File ID: 1

 

I have tried calling the help number however was told the wait time was over an hour and there was no call back option.

 

Can you please help me unlock these and explain why this keeps happening? It seems to happen if I try to restore a backup file.

 

Also I have recently updated my Payroll application as I was having troubles with the older version not posting to MYOB but now it will not let me restore a backup that was made on the previous version of Payroll so basically all of my backups are unusable.

 

Is there a way to get around this? As there was a mistake made with one of my employees pays for last month and I need to get it fixed.

 

Hopefully you can help me.

 

Many thanks in advance.

 

Kind regards

Anna

 

 

MYOB Moderator Steven_M
28,566 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

28566Posts

3368Kudos

4199Solutions

Re: Payroll Error Message

Hi @AnnaF 

 

I've unlocked those serial numbers so that confirmation can occur. In this case, it looks like the version of the program was updated at your end (presumably to Payroll 2018.3) and our records didn't reflect that. However, I've updated the serial number and that confirmation should work as intended now. Do let us know if you are unable to do so.

 

In terms of restoring a backup of your payroll files, you would need to provide more information into what is occurring i.e. are you getting a message? Are you not able to select the File menu?

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post