Forum Discussion

CCCORP's avatar
CCCORP
Contributing User
12 months ago
Solved

error message on EOFY finalisation

Hi, I entered amont under "RFBA" and click "Finalise and notify the ATO", then error message appears as below:

something went wrong. Please try again or refresh the browser. 

 

i tried couple of times and days, it is same error massage.

Super frustrating as I have no idea why. Please help
  • Thank you Ly 

    I've copied your post and will write to ATO.

    Thank you ladies for posting in this MYOB Community stream.

     

12 Replies

Replies have been turned off for this discussion
    • Ly's avatar
      Ly
      Experienced Cover User

      Hi Doreen_P ,

       

      I have one employee with FBT amount of $2,305.67 (ATO Minimum threshold is $3,773.) What should I do because I have the attached message (under ATO threshold amount). I look forward to hearing from you. 

       

      Thanks and regards,

       

      Ly

       

       

    • Norma77's avatar
      Norma77
      Partner

      I have the same problem as Doreen.

      The amount I'm entering is way above the threshold.

      I still have the same result

      "Something went wrong. Please try again or refresh the browser"

       

      Pls advise

    • CCCORP's avatar
      CCCORP
      Contributing User

      Hi Doreen,

       

      I have 2 employees have RFBA, one with RFBA amount $6000 is ok to finalise and notify ATO, while another one with RFBA amout of $2300 is not letting me finalise, keep getting error message. 

      is anyone exprence the similar problem? please help.

       

      thank you

      • Hannah_V's avatar
        Hannah_V
        MYOB Moderator

        Thank you for that, Ly. We appreciate your help here in Community Forum. 

         

        Regards,

        Hannah

    • Ly's avatar
      Ly
      Experienced Cover User

      Hi Doreen_P 

       

      Thank you for your reply. I leave the employee with FBT which is under the threshold aside and could finalise the rest of staff. I will speak to ATO today.

       

      Regards,

       

      Ly