Hi can someone please help me with this error message I receive from payroll every time I open the file. The file got corrupted and I had to delete it and restore it and now it comes up with t...
When you recorded the initial deposit/payment to the order, it would have been received into a bank account, doing the refund now would cancel that effect. You can look for the initial deposit by clicking into the invoice > click on History next to the amount applied > look for the payment received line (transaction type CR), click on the arrow next to it to bring up the Receive Payment window, it will show the bank account it was deposited into.
Your screenshots shows that the payment received on the order was not the full amount. So with the credit note created from the reserved invoice, please first apply the credit note to the original invoice to close it off. The remaining credit should be the same amount of the original deposit, refunding that would return the bank balance back to before the deposit was first recorded.
If you have any further questions please feel free to post again.
So we can investigate further can you provide the last four digits of the serial number? - This can be found in Help>>About MYOB Payroll and selecting Application Details... Also, getting the Data File ID (same window) would be appreciated.
I should also mention that if you do have any foreign language packs installed on your computer these do need to be removed as this can impact the confirmation process for MYOB Payroll and can lead to unnecessary errors.
Same thing has happened again with both of my Payroll Files now.
The first file is the same details as above:
(The last 4 digits of the serial number are: 9241
The Data File ID is: 2)
This file is now read only and I am unable to do anything with it.
The second file is:
Last 4 digits of the serial number: 1093
Data File ID: 1
I have tried calling the help number however was told the wait time was over an hour and there was no call back option.
Can you please help me unlock these and explain why this keeps happening? It seems to happen if I try to restore a backup file.
Also I have recently updated my Payroll application as I was having troubles with the older version not posting to MYOB but now it will not let me restore a backup that was made on the previous version of Payroll so basically all of my backups are unusable.
Is there a way to get around this? As there was a mistake made with one of my employees pays for last month and I need to get it fixed.
I've unlocked those serial numbers so that confirmation can occur. In this case, it looks like the version of the program was updated at your end (presumably to Payroll 2018.3) and our records didn't reflect that. However, I've updated the serial number and that confirmation should work as intended now. Do let us know if you are unable to do so.
In terms of restoring a backup of your payroll files, you would need to provide more information into what is occurring i.e. are you getting a message? Are you not able to select the File menu?
Looking for something else?
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Error Message","id":"message:559475","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:180674"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Nzpay"},"conversation":{"__ref":"Conversation:conversation:559475"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:559475"},"body@stripHtml({\"truncateLength\":200})":" Hi can someone please help me with this error message I receive from payroll every time I open the file. The file got corrupted and I had to delete it and restore it and now it comes up with t...","body@stringLength":"705","rawBody":"
Hi can someone please help me with this error message I receive from payroll every time I open the file.
The file got corrupted and I had to delete it and restore it and now it comes up with this error every time.
Same thing has happened again with both of my Payroll Files now.
The first file is the same details as above:
(The last 4 digits of the serial number are: 9241
The Data File ID is: 2)
This file is now read only and I am unable to do anything with it.
The second file is:
Last 4 digits of the serial number: 1093
Data File ID: 1
I have tried calling the help number however was told the wait time was over an hour and there was no call back option.
Can you please help me unlock these and explain why this keeps happening? It seems to happen if I try to restore a backup file.
Also I have recently updated my Payroll application as I was having troubles with the older version not posting to MYOB but now it will not let me restore a backup that was made on the previous version of Payroll so basically all of my backups are unusable.
Is there a way to get around this? As there was a mistake made with one of my employees pays for last month and I need to get it fixed.
Hopefully you can help me.
Many thanks in advance.
Kind regards
Anna
","body@stringLength":"1508","rawBody":"
Hi
Same thing has happened again with both of my Payroll Files now.
The first file is the same details as above:
(The last 4 digits of the serial number are: 9241
The Data File ID is: 2)
This file is now read only and I am unable to do anything with it.
The second file is:
Last 4 digits of the serial number: 1093
Data File ID: 1
I have tried calling the help number however was told the wait time was over an hour and there was no call back option.
Can you please help me unlock these and explain why this keeps happening? It seems to happen if I try to restore a backup file.
Also I have recently updated my Payroll application as I was having troubles with the older version not posting to MYOB but now it will not let me restore a backup that was made on the previous version of Payroll so basically all of my backups are unusable.
Is there a way to get around this? As there was a mistake made with one of my employees pays for last month and I need to get it fixed.
Hopefully you can help me.
Many thanks in advance.
Kind regards
Anna
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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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So we can investigate further can you provide the last four digits of the serial number? - This can be found in Help>>About MYOB Payroll and selecting Application Details... Also, getting the Data File ID (same window) would be appreciated.
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I should also mention that if you do have any foreign language packs installed on your computer these do need to be removed as this can impact the confirmation process for MYOB Payroll and can lead to unnecessary errors.
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Hi
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So we can investigate further can you provide the last four digits of the serial number? - This can be found in Help>>About MYOB Payroll and selecting Application Details... Also, getting the Data File ID (same window) would be appreciated.
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I should also mention that if you do have any foreign language packs installed on your computer these do need to be removed as this can impact the confirmation process for MYOB Payroll and can lead to unnecessary errors.
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I've unlocked those serial numbers so that confirmation can occur. In this case, it looks like the version of the program was updated at your end (presumably to Payroll 2018.3) and our records didn't reflect that. However, I've updated the serial number and that confirmation should work as intended now. Do let us know if you are unable to do so.
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In terms of restoring a backup of your payroll files, you would need to provide more information into what is occurring i.e. are you getting a message? Are you not able to select the File menu?
