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victoria77's avatar
victoria77
Experienced User
3 years ago

IRD connection Lost

 

 

 

Hi, i have lost my connection between MYOB & IRD again as we have a few changes in the business. 

 

PM me for the details.

 

 

Your GST return could not be pre-filled because Inland Revenue returned the following error(s): IRD response code: 4, Error Message: Unauthorised delegation, Error Description: No error description available

 

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  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi victoria77,

     

    Thank you for your post. 

     

    If you could send me the below details via private message, I'd be happy to assist you with this:

     

    • Serial number: 
    • Last 3 digits of the IRD number being submitted (not what is currently displayed on the screen): 
    • Time of incident - The time at which the issue was experienced
    • URL - The URL of the page the issue occurred on. (Press F6 in your browser to highlight the URL) or a screenshot of the whole page (which includes the full URL):
     
    Update - ticket raised