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AccountRight and MYOB Business outage

selvaganapathy
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Former Staff

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Resolved - MYOB Business and AccountRight outage
Update - 03/09/2023 - 11.30 AM AEST
 
We are pleased to advise that the service has now been restored following the recent Microsoft Azure outage. Essentials, AccountRight Live and MYOB Business are operating as normal.
 
MYOB and Microsoft will continue to closely monitor our systems in the coming days.
 
We apologize for the inconvenience caused as a result of this outage and thank you for your patience as we’ve worked to resolve this issue.



Our cloud service provider is currently experiencing a major outage affecting the Australia East region. This is impacting our customers and the ability to access their company files on AccountRight and MYOB Business.

To stay up to date please visit https://status.myob.com

Update - 31/08/2023 07:18:55AM AEST

We are still seeing intermittent errors or instability in services, some customers will be experiencing errors loading or slow performance accessing our online products.

We continue to work with our cloud service provider to stabilise the system.

Update - 31/08/2023 03:10:32PM AEST
We are continuing to work with our cloud service provider to identify alternate solutions to restore service to those still impacted, alongside their primary restoration activities. They have not been able to provide an estimated time to restore service.

Delivery of bank feeds data is ongoing.


Thanks for your patience while we work on it.

Update - 31/08/2023 10.18AM AEST

Hi everyone, we're pleased to report services are coming back online and returning to normal levels of performance. While services resume, some of our customers will experience some slowdown or login problems, but we are on track to be back to full speed soon. Keep track of our progress at status.myob.com.

31/08/2023 12:54:56PM AEST

We are continuing to work with our cloud service provider to restore service for those that are still experiencing errors affecting access and performance of our online products.

We understand that the provider is still working to recover some of the infrastructure that hosts our services, they remain unable to provide an estimated time to restore service.

Update - 31/08/2023 07.15 PM AEST

An evening update for you all. For the vast majority, services should now be up and running as normal. But for a select few, we understand there are ongoing performance and access issues which we are investigating as a matter of priority. We are sorry to those still impacted and are committed to keeping you updated on our progress as we work this through with our cloud provider.

Update - 01/09/2023 07.14 AM AEST

Overnight we have worked directly with our providers engineering team, who have been migrating our residual affected services across to working infrastructure.

Some progress has been made to restore a number of affected services, but the work continues and they acknowledge that although the majority of their customers are now functional "A subset of services still experiencing residual impact are on the path to mitigation".

We will continue to keep you updated as work progresses.

Update - 01/09/2023 10:15AM AEST

 

We are reading your messages and are aware that there are a number of customers still affected by our cloud providers' outage on Wednesday evening. We are continuing to work closely with our cloud provider as a top priority to diagnose the impacts and return services to normal levels for all those impacted.

 

While for the majority of our customers the matter is now resolved, we appreciate that a proportion are still experiencing some delays in service and login difficulties. We understand this has happened on a critical last-of-the-month day for you, and that business processes have been disrupted as a result of the outage. 

 

Resolving these issues is our greatest priority and we are committed to keeping you updated on our progress. We will be providing updates via this channel every hour, and you can also find more information at https://status.myob.com

Update - 01/09/2023 02:25 AEST
We are working with our cloud service provider to restore access and performance to the remaining affected services.


They are continuing to migrate our residual impacted services to working infrastructure.

We will keep you updated as we make progress.

Some of you may also note a delay in delivery of some Bank Feeds data, this is related to this incident. We are seeing a backlog of data processing, however delivery will be later than usual.

Update – 01/09/2023 05:18PM AEST
 
Hi Everyone,
 
On 30 August 2023, MYOB’s cloud service provider, Microsoft Azure, experienced an issue which has caused disruption for customers accessing their MYOB solution. This issue also impacted several other major Australian organisations.  While the issue is now resolved for most MYOB customers, we’re aware some of you are still experiencing login difficulties and service delays.
 
We understand this has happened at a critical time at the end of the month, and that business processes have been disrupted due to the outage.
 
We are focused on resolving this issue and apologise for the disruption and difficulty this has caused. We continue to work closely with Microsoft to return services to normal levels for all those affected.
 
To keep updated on our progress, please visit our  Status hub


Update - 02/09/2023 - 09.30 AM AEST

 

Hello everyone,

 

We wanted to keep you updated on our efforts to restore service for some MYOB customers following the recent Microsoft Azure outage. While most services have been resumed, some customers may still be experiencing ongoing or intermittent problems with their MYOB solutions. 

 

We continue to work closely with Microsoft to return services to normal levels for all those affected. 

 

We are focused on resolving this issue and apologise for the disruption and difficulty this has caused.  

 

To keep updated on our progress, visit StatusHub 

Update - 02/09/2023 - 01:15 PM AEST

 

Efforts to restore service for some MYOB customers impacted by the recent Microsoft Azure outage are progressing. While most services have been resumed, we continue to work closely with Microsoft to return services to normal levels for all those affected. 

 

Some customers may still be experiencing ongoing or intermittent problems with their MYOB solutions. 

 

We apologise for the difficulty and inconvenience this has caused and we are committed to resolving all remaining issues as soon as possible.

 

We will continue to keep our customers updated via the Community Forum and further updates are available at StatusHub.

 



Thanks for your patience.

 

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