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Re: Error message when matching payment to bills
I have sent a reply. We worked around the problem by deleting the original bill, adding it manually and then attaching the documentation afterwards. (It seemed that the problem came from downloading the bill and MYOB then creating the record). Anyway, we have not had that problem recur since then Don254Views0likes1CommentRe: Error message when matching payment to bills
This issue is pretty old now and I am now longer certain what it was! I think it was probably that when I matched a payment that had multiple bills, it said it did not balance. If that was it, I worked around it by deleting the bills and then reentering them again, then rematching them to the payment - obviously time consuming, so a better fix would be good.283Views0likes4CommentsError message when matching payment to bills
When matching bills to payments, 1 payment (for 15 invoices) mat ches but will not save. It gives this message: A rounding issue has occurred on a line where the amount has been manually adjusted. Please delete the line, add a new line, and try again. So I took out all the lines of the 15 bills posted, added new lines, tried to match them all over again. And of course I received the same message! So hours wasted and absolutely no progress. (I have a vague recollection that MYOB is supposed to save me time so I can get on with the business of the business???) These error messages are far too general to be of any use. Which line on which bill is wrong? I've never had this particular issue before but have had one in payroll timesheets which no one has been able to help with, again because the message is not specific enough to say wher the error actually is. Consequently we cannot save time on payroll by using time sheets and have given up on that. Can anyone tell me what the bill-matching message is really needing us to correct so we can match the payment and do our month-end balancing etc.Solved570Views1like14CommentsBill Totals differing
Because the bills and Sales are no longer shown on the dashboard, I used the following: Bills> Open>All suppliers: I expected the total to be all the open bills I owed. It was much less than I knew we owed. I went to Reports, chose today's date, and the report showed almost twice the amount, which I think is the correct figure. Why is there a difference? Surely I am asking the same thing by both methods? Is the first method only giving what is now due? That is not what I am asking it for. I need correct figures or we are going to be in a financial wilderness with this **bleep**py system! Can this get fixed please. It is bad enough not having Purchases (& Sales) figures not showing on the dashboard now, without having contadictory totals. (Just in case, I did the same 2 types of queries with our Sales, and again came up differnt figures, so both need fixing!)Solved916Views0likes8CommentsPay Superannuation threshold issue
I have a message which reads: "There is an issue with Pay Superannuation threshold. Please contact our Live Chat support team for assistance." I have tried unsuccessfully to do that but am not seeing the LiveChat button. We are not currently using MYOB's Pay Super anyway. (We do it through our own Super Fund clearing house.) Are there good reasonsd to change to MYOB? If not, do we just ignore the message? Don243Views0likes1CommentDeleted payroll still showing in STP (as Not Sent)
We have deleted an incorrect pay run (employee by employee) and input the corrected one. However, both are still showing in STP. (The incorrect one is "Not Sent"). Why is it still in STP after being deleted? Can we get rid of it so it doesn't get sent in error?Solved863Views0likes3Comments