TrudiMBBSH
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Re: Returned Superannuation
OK, well I absolutely checked that the details were updated in Payroll>Employees>Employee Name>Payroll details. BUT the payment for Jun/July AND August were all returned. I don't know what is wrong. In an attempt to just get this guy's super paid, he has joined my Default super REST and I have checked his details are up to date. I waited 24 hours after the details were updated via Employee Self On Boarding and then I reprocess the Jun/July super today and paid it. Now I will wait and see if that gets accepted or returned before I do August. If that doesn't work then I may have to contact REST and ask if I can pay the contribution an alternative way via BPay or something. I know what he entered in the Employee Self On Boarding for REST is correct because added him to my list of employees in REST Employer login and it all works.53Views0likes0CommentsRe: Returned Superannuation
Sadly, the payment was returned again! I have spoken to the employee and he has joined my default fund because I can't seem to make the payment work with the one he was with. I don't understand why and they won't help or discuss what the problem could be. I have now done one payment into my default fund AFTER I made sure the new details were entered and saved and I left it for 24 hours before I reprocessed the JUN/JUL contributions. I have checked the details on my default fund as well to be sure that they match what he put in when he completed the Request for Details via Employee Self Onboarding. We will see I guess.83Views0likes0CommentsRe: Returned Superannuation
OK, thank you. Having reread the instructions I suspect the same. Checking with the Super Fund is getting me nowhere because they refuse to tell me anything! Even something as simple as "Yes the details are now correct and your August contribution is accepted." I will just have to sit on the June/July contribution until a couple of weeks have gone by and I know it has been accepted OR until I see it get returned to my bank account AGAIN. It is amazing to me that they won't just say yes or no to a simple question like "Have I got these details correct?" They just say, "You will have to get the employee to talk to us, is he there?" That question is asked after probably the third time I have said that he was a seasonal worker and he now has finished up and gone a week ago. One thing I know is they don't appear to actually listen to what you are saying and just prefer to spew their standard dialogue at me.95Views0likes0CommentsRe: Returned Superannuation
OK, thank you. I am watching with interest to see if the August payment goes through or is returned. The third reading of the instructions was the charm because I remember the order I did it in before and know that I did the recording of the pay to reprocess the super BEFORE Kai - Ti had received confirmation that the details had been corrected, also before he had completed the Request for Details to complete the Superannuation details again and hopefully correctly. So, now I will wait and see what happens with the August payment. I need to learn to read more carefully and I could reduce my work, haha. Been a lot going on this winter with my mother passing away and life being a bit overwhelming. Onwards, we will wait and see.112Views0likes0CommentsReturned Superannuation
I have had troubles with one employee and his Super payments being returned. The first time it happened was for the June payment, all the other six went through fine including one to the same Super company and with a similar Asian name that had a hyphen in the name (Kai - Ti and Tzu - Hsin). Tzu's worked perfectly from the off but Kai - Ti's was returned. Cue frustrating dealings with Colonial First State Super who would not look at it to tell me if I had some minute detail incorrect. Kai - Ti rang them and discovered that the previous employer had put in the wrong DOB and his surname was spelt with an 'e' where it should have been an 'a'. We waited a full month for them to fix these details, so that his Employee Card which was filled by him completing the Self Onboarding for me when he started, matched his Super membership. I had processed the Returned Superannuation and paid him for June and July on 29 August 2024. I thought it would all be fine then but the June/July contribution has now been returned as well. The only thing I note having read and reread the instructions for: Recording a Pay to reprocess the Super is this "Before reprocessing any super payments, fix whatever it was that caused the contribution to be returned. This might mean updating employee details or updating super fund details." I did do that step BEFORE I had his details updated? Is that what the problems is? I recorded the pay to reprocess the Super the same day that I did the Record the Returned Super and the step to Record a Pay to Reverse the Super? Perhaps the proof will be that the last Super Contribution for August may go through and not be returned because the Employees details were updated before I did that one. I don't know, I didn't know that the order would have that effect. Does anyone have experience with this?237Views0likes8CommentsMessage when attempting to lodge BAS
We can't get in touch with the ATO right now, so we haven't created any new activity statements for you. This may also affect your ability to edit or lodge forms. Please try again later. I get the above message and can't find out whether this is an ATO thing or the MYOB application not working. February BAS needs to be lodged in 4 days time! I am using MYOB Business NOT Accountright.582Views0likes4CommentsRe: Message when attempting to lodge BAS
OK, so you can mark the "Accept as Solution" button if you like but I have to say that I feel like you didn't actually read what I posted! I was able to do everything up to the point of Lodging the BAS with the ATO via MYOB software. I will admit that I attempted to do this on a Sunday (which has always worked in the past) but with a little googling I noted that the ATO were doing some sort of 'maintenance' which was due to be completed on the Monday morning, I suspect this was the problem. Please note, that I didn't find that piece of information until after I posted the question. Your instructions must be the genius addition because I have no idea how to "Update from ledger" so you would have needed to supply more information there and I did mention that I have been doing this for ages and there is absolutely no reason for the Software ID to change?? It has been that way for at least 2 or 3 years, ever since I moved from MYOB AccountEdge to MYOB Essentials Business?? I am curious how this would change? End game: I signed out and tried the next day and it worked fine. I feel you probably wasted your time typing the below response. Sorry, but the help was far too little and 24 hours after I needed a solution anyway had I still been having issues.303Views0likes1CommentRe: Message when attempting to lodge BAS
I can't seem to edit the above message so I will add here that this has worked perfectly fine since set up and I have changed nothing in terms of the set up for communications between the MYOB software and the ATO Portal. If I don't have a resolution by Tuesday I will just have to lodge from the Online Services for Business thing instead of using MYOB. Right now, regretting changing from paper statements to doing it online. A quick 2 minute job turns to hours trying to find out what is wrong.524Views0likes0CommentsRe: Unallocated Transacti
Mmmm, I fixed the problem by deleting the payment recorded manually when I wrote the cheque and then allocated the transaction on the bank feed to the payment of the invoice. I am not sure if this was because of the payment being recorded in July but not turning up on Bank Feeds until August? Possibly, but I have fixed the problem and the invoice correctly shows the 3rd instalment outstanding.390Views0likes1Comment