janjac
Experienced Cover User
Joined 10 years ago
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Payroll - pay run not working
Yesterday I started my payroll, went on the banking to pay everyone, came back to complete the pay run and it's a whirling circle. I have been on the phone for almost an hour to support, turned the computer off for half hour, changed browsers and still I get the whirling circle. I cannot complete the payroll, had employees & payroll for about 11 years so it's not me. MYOB always insist on chrome as the browser but suddenly I need to have the app to log in where as on Edge I can log in as normal with sms 2FA The MYOB nightmare continues !! Any suggestions ? Thank you53Views0likes2CommentsAutomatic log off
I don't know if this is the right area but I am completely frustrated with the automatic logging off. I am using the program, doing an invoice and it comes up with a note saying I'm not there and it will log off in 5 minutes.... I am using it !! Then tonight I have a big invoice that I have completed and checking, saved it and yet it logged me out and the entire invoice is lost. I cannot tell you how much I hate loathe and detest this frikking program !39Views0likes0CommentsPayment with contra taken out
Hi there, We did some work for a company who supplied fuel and then back charged us and took the money out of the payment for the work done - how do I show that we have paid for fuel and reconcile the amount they have paid us for the work done ? Thank you. Jac35Views0likes1CommentRe: PAYROLL PAY RATE & PAYMENT ARE NOT MATCHING
HI Sheila, I have sorted the pay difference. I did nothing to change the employee information and the next pay was correctly calculated, it was an inconvenience and it shouldn't happen, hopefully it won't happen again. Have a great day145Views0likes5CommentsRe: PAYROLL PAY RATE & PAYMENT ARE NOT MATCHING
This employee like the 20 others is on a flat hourly rate, there was no half or 1/4 hrs involved. Every other employee has the same configuration but maybe a different rate per hour, why did it only happen to 1 person's pay. There is nothing logical about it. Just like the invoice numbers doubling up - still happening and there is no rhyme or reason why. MYOB did an upgrade that was litterally the biggest down grade ever AND they put the fee's up !! Not too many happy faces around the new MYOB I can tell you.385Views0likes7CommentsRe: PAYROLL PAY RATE & PAYMENT ARE NOT MATCHING
HI Sheila, There is no item set up for my employees, he is on a fixed hourly rate. That rate is on his payslip as per last communication where it shows a rate and then a "calculated rate" What is the calculated rate and why is it different. I need this answered by tomorrow when it is pay day again and I already have to fix up the error on the last pay. I don't want this to happen again. Thankyou527Views0likes9CommentsPAYROLL PAY RATE & PAYMENT ARE NOT MATCHING
I am almost done with MYOB I tell you !! Today I have completed my payroll which I have done over 200 times, today I have 1 employee who has returned to work for us, his pay rate on his employee information is $47/hr, the payrate printed on his payslip is $45/hr HOW THE F#@&% DOES THIS HAPPEN ? Now I have to fix his pay - now I have to wait for MYOB to fix MYOB !!982Views1like15Comments