ozeami
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Joined 9 years ago
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Backorder Units In Wrong Currency - Foreign Currency Errors
This issue was first reported back in early 2020 and reported again and again multiple times and 4 years later, MYOB still have not resolved this problem!!? We are using AccountRight Premier 2024.10.1 We deal with many clients all of whom receive our goods and services invoiced in USD. On many occasions we have backorders and to have a backorder invoices show up like this with just random originating currency figures creates confusion, sense of non-professionalism and just a micky mouse kind of a setup!! This is not acceptable! This issue has been now on-going and known for over 4 years!!! To add to this problem and confuse the clients even more the latest updates to the software are now completely ignoring the actual invoice currency and simply including the invoice in AUD!! in the body of the email rather than the invoice with backorder details in USD and totally confusing the clients. This contradicts the PDF invoice that is attached to the emails. We are getting questioned by each and every client as to why the figures on the email bodies are not matching their PDF invoices and why they are getting random figures on their invoices!! I have lodged this issue multiple times with MYOB Support and Premium Support and every time we are told "Developers" will look at it!!? This has been ongoing for 4 years!! Time to get new developers..... MYOB is starting to look like a total Joke of a software....Re: Statement in USD Showing Payments applied in AUD!!
Isaiah_C Just to clarify, there is "NO SOLUTION" and "NO WORKAROUNDS" for this problem. "refer to the running balance on the activity statement, which has the correct figures showing. " <-- THIS IS NOT A WORKAROUND. When 10x statements are sent to 10 different corporates on a weekly basis we can't send them all a message saying "Sorry guys, the accounting software we are using is completely stuffed so just "refer to the running balance on the activity statement, which has the correct figures showing".... <-- THIS IS NOT A WORKAROUND! And it has been 4 months since we reported this issue. I believe 4 months is more than enough time for MYOB to get its act together and fix a problem that they introduced into a release which was not there before!! PLEASE ESCELATE THIS MATTER TO HIGHER MANAGEMENT. Your response is not acceptable.Re: Statement in USD Showing Payments applied in AUD!!
Shella_A The statements are what is sent via the system to our clients. (Many large coorporates I might add). We know what the correct figures are supposed to be so saying that they are showing correctly in "Activity type statements" doesn't really help the issue. Our clients requrie invoice statements to be sent to them on a fornitghtly basis so to have statements sent which are showing all incorrect balances is not only unprofessional and wrong but also causes huge issues with reconciliation on their side and this is now a recurring issue day to day! This is a high priority problem. So once again to not have an exact time and date for the fix to this problem and just to say "This has already been logged for fixing for a later release" is not good enough I am afraid. Exact same problem as my other post. MYOB is charging clients for a subscription service whereby "improvements" are supposed to be made not for MYOB to break the system on an ongoing basis! Additionally, we had none of these types of issues when we were using Server based versions of the app for over 15 years! This is simply unacceptable!Statement in USD Showing Payments applied in AUD!!
In the latest version of MYOB Accountright there are several MAJOR bugs with the way foreign currency transactions are being handled. In addition to my previous post regarding backorders not being handled correctly and closed invoices still appearing under open invoices tab another bug has been found as well. USD statements are now showing partial payments being applied in AUD and showing incorrect leftover amounts on the invoices!! For instance: We have an invoice of USD15,042.49 which has had 3 payments applied to it being: USD672.75 (AUD989.34), USD8,725.05 (AUD12956.71) & USD962.70 (AUD1446.37) and it has USD4,681.99 still owing on it. When a statement is issued for the client, the invoice is shown as USD15,042.49 but the payments are deducted from the invoice in AUD!! and the owing amount is being shown as "-$349.93" because naturally if you deduct AUD989.34 + AUD12956.71 + AUD1446.37 from USD15,042.49 and ignore the currencies you are left with "-$349.93". I am speechless and extremly concerned at this point that we have entrusted our entire accounting records with a company that is now choosing to ignore currencies alltogether! Attached are the screenshots of this mess! I don't understand who is carrying out QA/QC on the companies relentless releases but it is very worrying that we are relying on a software that it can't get the most basic task of handling multiple currencies right!!Re: Closed Sale Invoice Showing as Open Invoice on Desktop Version
Mike_James I posted the alternative example to show that the issue presists whether the invoice is closed or in credit. And even though the invoice is in credit it does not show in the credit category and only shows up in the open category. Having partial shipment of invoices which are fully paid as orders with prepayments is quite a normal and frequent occurance within our operations. I can't tell you when was the last time we had this instance occuring without problems however this is the first revision of the software that we have had this problem with.Re: Closed Sale Invoice Showing as Open Invoice on Desktop Version
Shella_A Also it should be noted that we can reproduce the problem as well. If an order is entered in USD and a payment is applied to the order as a prepayment for the full amount, then when the order is converted to an invoice, the prepayment is not being registered as a payment against the invoice if the invoice is only for a partial quantity and there are backorders on the invoice. i.e. If an order is for 100pcs @ USD$100 = $10,000 deposit, then when the order is converted to an invoice but only 90pcs are shipped @USD$100 then the invoice shows a negative balance due but this balance is not coming up under credits and the full invoice is also showing as being open even though it actually has a "negative" balance owing. This is a new issue as we have converted many orders partially in the past and this has never occured.Re: Closed Sale Invoice Showing as Open Invoice on Desktop Version
Shella_A This is not a cache issue. Other users on different computers also see the same issue so this is not an issue that is going to be resolved by clearing the Cache on a single computer. There is some sort of data corruption occuring on the server side. Additionally note that we exclusively use the desktop version of the software within our organisation so the data that is shown on the browser version is just so that we can demostrate the issue to you. No-one in our organisation uses the browser version of the software as we deal with multi-currencies and this invoice is also in USD. Awaiting a resolution from your side.
