Hi ozeami,
Thanks for your post and for providing the screenshot of invoices showing as a reference. It might be a syncing issue between the browser version and the desktop application version of MYOB, where an invoice that should be closed is still showing as open in the desktop application. Rest assured that the browser version is always showing the correct data for the account.
It's important to ensure that all the details are entered correctly and that the software is up-to-date. I strongly recommend clearing your AccountRight cache and your browser. This proactive step can effectively address issues related to performance, display, or data accuracy. By clearing the cache, you refresh the system, potentially improving speed and responsiveness. Clearing the AccountRight Cache
If the issue still persists, you may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. Use MOCA for immediate queries and assistance. If MOCA can't help, you'll be automatically directed to our live chat team.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Kind regards,
Shella
Shella_A This is not a cache issue. Other users on different computers also see the same issue so this is not an issue that is going to be resolved by clearing the Cache on a single computer. There is some sort of data corruption occuring on the server side.
Additionally note that we exclusively use the desktop version of the software within our organisation so the data that is shown on the browser version is just so that we can demostrate the issue to you.
No-one in our organisation uses the browser version of the software as we deal with multi-currencies and this invoice is also in USD.
Awaiting a resolution from your side.
