Previous Invoices Not Showing
I've never struck this before and I'm hoping someone can help. I've been using MYOB for about 20 years...
I have received a payment from a customer but their bill has already been paid, they're building up a credit. Normally, I would go to the "Receive Payments" window, enter in their name in the Customer Field and if there's no bills outstanding, no bills will show up in the field. When you click "Include Closed Sales" a list of all the previous sales should come up.
I've done this a million times before, but this time, this particular customer's previous sales record isn't showing. I tried other customers, their previous sales all showed up no problem, it's just this particular customer. I deleted the previous payments, and the actual invoice, then re-created the invoice and re-applied the payments the customer made - same thing. As soon as the balance on the invoice reached $0.00 I wasn't able to assign any more payments to it.
I've had a look at the settings and credit control for this customer, it all seems fine. I'm at a bit of a loss as to what to look at to fix it.
Any help is appreciated.
Regards,
Eric.
Thanks for that, the cache empties itself out every day because the only file in there was one from today. I thought it best to leave that alone (it was only 9kb and wasn't taking up a lot of room). The problem (apparently) was the customer card. It had become 'broken' so I closed the old card and created a new one and it seems to be working okay now.
Thanks for your help though, much appreciated.
