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Eric3's avatar
Eric3
Trusted User
4 months ago
Solved

Previous Invoices Not Showing

I've never struck this before and I'm hoping someone can help.  I've been using MYOB for about 20 years...   I have received a payment from a customer but their bill has already been paid, they're ...
  • Eric3's avatar
    Eric3
    4 months ago

    Thanks for that, the cache empties itself out every day because the only file in there was one from today.  I thought it best to leave that alone (it was only 9kb and wasn't taking up a lot of room).  The problem (apparently) was the customer card.  It had become 'broken' so I closed the old card and created a new one and it seems to be working okay now.

     

    Thanks for your help though, much appreciated.

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
4 months ago

Hi Eric3,

 

Thanks for sharing all the detail and wow, 20 years with MYOB, that's some serious experience. So yeah, totally get why this one's throwing you off especially when previous invoices aren't showing in the Receive Payments window once they're fully paid. A couple of quick things to check:

 

  • Make sure the filters and date range aren't restricting what's showing.
  • Try toggling Include closed sales off and back on.
  • It's also worth clearing the AccountRight cache, as that can help with odd display issues.

If it's still doing the same thing after that, the best next step is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look at that.

 

Regards,

Sai

  • Eric3's avatar
    Eric3
    Trusted User
    4 months ago

    Thanks for that, the cache empties itself out every day because the only file in there was one from today.  I thought it best to leave that alone (it was only 9kb and wasn't taking up a lot of room).  The problem (apparently) was the customer card.  It had become 'broken' so I closed the old card and created a new one and it seems to be working okay now.

     

    Thanks for your help though, much appreciated.

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