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ARidgley's avatar
ARidgley
Member
15 hours ago

My Invoices Are Not Showing

My invoices are no longer showing when I go to the Sales/Invoices tab. There are no filters and the date range is correct. In the top header I see I have 4 invoices In Progress. I also have many closed invoices. None of them show up even if I click on the All Invoices tab at the top.

If I click on the Record Invoice Payment tab at the top I can search for unpaid invoices by customer and find them. But that's the only way I can get to any of them. They no longer appear in any of my lists.

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    12 hours ago

    Hi ARidgley,

     

    Thanks for explaining that. If the invoices can still be found through Record invoice payment, that usually means the invoices are still there, but the Sales > Invoices list isn’t loading/displaying them properly. A quick first step is to clear your browser cache or try opening the file in a different browser, then sign back in, as this has fixed the same issue for other users before. If it’s still happening after that, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account, and we’ll be happy to look into it further.

     

    Regards,

    Sai

     

    • ARidgley's avatar
      ARidgley
      Member
      11 hours ago

      Thanks Sai

      Unfortunately, that didn't work. 

      The AI Assistant doesnm't even know what I'm talking about :).

      I'll try raising a case.




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