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ARidgley's avatar
ARidgley
Contributing User
4 months ago
Solved

My Invoices Are Not Showing

My invoices are no longer showing when I go to the Sales/Invoices tab. There are no filters and the date range is correct. In the top header I see I have 4 invoices In Progress. I also have many closed invoices. None of them show up even if I click on the All Invoices tab at the top.

If I click on the Record Invoice Payment tab at the top I can search for unpaid invoices by customer and find them. But that's the only way I can get to any of them. They no longer appear in any of my lists.

  • ARidgley's avatar
    ARidgley
    3 months ago

    Thanks Sai. I got your communucation and was able to work through it. It took about half an hour of signing out of chrome, turning off extensions, using the developer tool to clear the MYOB cache and hard reboot and none of that worked. I then went into the chrome settings/privacy and security/third party cookies/see all site data and permissions. I searched for MYOB and deleted all the cookies that came up. That worked! I've signed back into chrome and turned my extensions back on and it is still working.

    So it appeared to be a cookie rather than a cache issue.

13 Replies

  • KRUSSO's avatar
    KRUSSO
    Member
    20 days ago

    HI there,

    I am having the exact same problem - Can I ask what you did to "clear the site specific MYOB Cookies"??

    • ARidgley's avatar
      ARidgley
      Contributing User
      13 days ago

      Here's a copy of the post above that explained how I solved it.

      Thanks Sai. I got your communucation and was able to work through it. It took about half an hour of signing out of chrome, turning off extensions, using the developer tool to clear the MYOB cache and hard reboot and none of that worked. I then went into the chrome settings/privacy and security/third party cookies/see all site data and permissions. I searched for MYOB and deleted all the cookies that came up. That worked! I've signed back into chrome and turned my extensions back on and it is still working.

      So it appeared to be a cookie rather than a cache issue.

  • Swe1's avatar
    Swe1
    Member
    13 days ago

    i am currently having the same issue were the invoices are not showing only the ones overdue, I have tried all different ways thinking I have pressed a button somewhere but cannot resolve, I would be happy to get some advice on this matter it is currently frustrating Regards D.Brown 

    • ARidgley's avatar
      ARidgley
      Contributing User
      13 days ago

      Here's a copy of the post above that explained how I solved it.

      Thanks Sai. I got your communucation and was able to work through it. It took about half an hour of signing out of chrome, turning off extensions, using the developer tool to clear the MYOB cache and hard reboot and none of that worked. I then went into the chrome settings/privacy and security/third party cookies/see all site data and permissions. I searched for MYOB and deleted all the cookies that came up. That worked! I've signed back into chrome and turned my extensions back on and it is still working.

      So it appeared to be a cookie rather than a cache issue.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    4 months ago

    Hi ARidgley,

     

    Thanks for explaining that. If the invoices can still be found through Record invoice payment, that usually means the invoices are still there, but the Sales > Invoices list isn’t loading/displaying them properly. A quick first step is to clear your browser cache or try opening the file in a different browser, then sign back in, as this has fixed the same issue for other users before. If it’s still happening after that, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account, and we’ll be happy to look into it further.

     

    Regards,

    Sai

     

    • ARidgley's avatar
      ARidgley
      Contributing User
      4 months ago

      Thanks Sai

      Unfortunately, that didn't work. 

      The AI Assistant doesnm't even know what I'm talking about :).

      I'll try raising a case.




  • gb6's avatar
    gb6
    Member
    3 months ago

    Hi, did you end up sorting this issue? I am having the exact same thing happening. 

    • ARidgley's avatar
      ARidgley
      Contributing User
      3 months ago

      Hi there. Have a look at my answer at the bottom of this thread. Clearing the site specific MYOB cookies worked for me in the end.

    • ARidgley's avatar
      ARidgley
      Contributing User
      3 months ago

      No. I've put in multiple requests for support from MYOB over the past six weeks and have recieved zero response or help. I have now got two cases logged and no information or status on either. Some support we are paying for.

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        3 months ago

        Hi ARidgley,

         

        I completely understand why you're frustrated, and I’m sorry it’s taken this long without an update. We’ve followed up your case again today, and it’s with the team now. As soon as someone becomes available, they’ll reach out and help you. Thanks for bearing with us while we get this moving.

         

        Regards,
        Sai

         

  • NewtoMYOB1's avatar
    NewtoMYOB1
    Member
    13 days ago

    Hi All, When I cleared the cookies my invoices appeared again. A week later when I signed in only a few were visible again. I contacted MYOB help and they suggested the cookies also. When I told them that it only fixes the problem short term I was advised to use a different web browser. I tried through Microsoft edge and all of the invoices showed up. May be a Google chrome issue ?? Quite inconvenient though as I am a google chrome user.

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