Forum Discussion

ARidgley's avatar
ARidgley
Member
16 hours ago

My Invoices Are Not Showing

My invoices are no longer showing when I go to the Sales/Invoices tab. There are no filters and the date range is correct. In the top header I see I have 4 invoices In Progress. I also have many clos...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
13 hours ago

Hi ARidgley,

 

Thanks for explaining that. If the invoices can still be found through Record invoice payment, that usually means the invoices are still there, but the Sales > Invoices list isn’t loading/displaying them properly. A quick first step is to clear your browser cache or try opening the file in a different browser, then sign back in, as this has fixed the same issue for other users before. If it’s still happening after that, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account, and we’ll be happy to look into it further.

 

Regards,

Sai

 

  • ARidgley's avatar
    ARidgley
    Member
    12 hours ago

    Thanks Sai

    Unfortunately, that didn't work. 

    The AI Assistant doesnm't even know what I'm talking about :).

    I'll try raising a case.




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