ContributionsMost RecentMost LikesSolutionsitem sales report - filter ship via I use account right, and on the downloaded version, I was able to generate an item sales report,, then apply a filter on the "ship via" category. Looking at the browser version, I can't seem to apply this filter to the item sales report. Is there a way? Thanks Re: company file inaccessible Hi Cel, if you really did care about your customer experience, you wouldn't double your subscription rates unannounced. I never received an email. Also, if you really did care about your customer experience, you wouldn't suddnely make one of their files innactive without contacting them first! I would have thought an offer of good faith to a long term customer would be to continue to charge a subscription rate similar to what we have been paying rather than doubling our rate. Re: company file inaccessible Hi There, I finally managed to speak with someone in sales who could fix the issue. I would like to let you know about MYOB's awful service I experienced over the last few days.If I treated my loyal customers the way you treat yours, I would expect them all to leave and take their business elsewhere. I have been using MYOB for about 10 years now, for 3 different company files. Last week, without warning, one of our files was suddenly made inactive. This is a company file we use all the time, it would be obvious to whoever cut it off that it would cause a lot of issues for us. Meaning I couldn’t process our staff pays, or any other business. We spent all day Friday on the phone and email trying to sort it with you, to no avail. This has cost my business hundreds of dollars of my book keeper’s time. Also no help over the weekend, despite attempts to contact you through various channels. Only today were we able to sort it, by calling your sales department. Finally got to speak to someone who knew what they were doing. To add insult to the whole affair, we discovered that our subscription rates for our 3 company files has nearly doubled in the past 2 months. As a long term customer, I find this appalling. There is no justification for a doubling of our monthly fees. If I treated my loyal customers the way you treat yours, I would expect them to leave. I can be contacted via the details you have on file if you would like to discuss this in person. Regards Matt company file inaccessible I use 3 company files on my accountright account, and have done for 10 years. yesterday, MYOB made one inaccessible, and despite all day on the phone, I cant get access to it (it's read-only) I need to process staff pays immediately, and of course no one is there at support to try to get it sorted on the weekend. Any way of getting this dealt with before Monday? Re: error: one or more payroll categories cannot be deselected as they have been used on recorded timesheets HiLeneth_A thanks for your reply. Unfortunately, changing the name payroll categories to zzzzsomething isnt an option, as they are used across different employees, and so are categories that I still use. So I really need to be able to unlink them from specific employees who no longer use the category. They have been used on past timesheets, but for may employees, this was years ago. I have some employees who have a big long list of up to 15 payroll categoreis that are no longer used by that employee. It is really annoying that MYOB wont let me unlink these categories, as it causes errors at pay day time. Is there some workaround? You'd think it should be a pretty easy thing for MYOB to rectify, if they cared about ease of use....... Re: error: one or more payroll categories cannot be deselected as they have been used on recorded timesheets gavin12345thanks. Email on its way..... Re: error: one or more payroll categories cannot be deselected as they have been used on recorded timesheets Hividario1 the trouble is, it won't let me untick them, as they have been used on a payrun for that employee in the past. Also, changing the name of the category to an archive name wont work, as the category is still used by other employees. It's not obsolete...... Seems like something MYOB should be able to easily fix??? Re: error: one or more payroll categories cannot be deselected as they have been used on recorded timesheets HiPrincess_R thanks for your reply. However, I am looking for a workaround to this issue - these are payroll categories that have been used on a timesheet and payrun previously. The issue is, I have a number of employees whos payroll categories have changed over the years. For example, they were on junior pay rates, and now they are adults on a different pay rate. Or they have been promoted to higher levels etc. This is a nightmare every pay fortnight, as the list of payroll categories for some employees is very long, even though most of them are legacy categories. They still appear as options, and it results in errors at pay time when the wrong category is accidently chosen. Even categories that havent been used for that employee for many years! So, is there a workaround that means legacy payroll categories for employees will not appear as an option? Cheers error: one or more payroll categories cannot be deselected as they have been used on recorded timesheets I need to unlink unused payroll categories from employees cards - how can this be done?