Bassem
Experienced Cover User
Joined 8 years ago
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Re: MYOB Business Running Very Slow
I’m beyond frustrated with the constant lag issues in MYOB Business. Opening anything — whether it’s sales invoices, bills, banking, or reports — is painfully slow and severely impacts my workflow. For a company of MYOB’s size and reputation, this kind of persistent performance issue is completely unacceptable. This should have been resolved years ago. I also use Xero and have never experienced this level of lag or instability. The contrast is shocking. I currently manage around 30 company files within MYOB Business, and the slow performance across the board is driving me absolutely crazy. It’s a huge disappointment to see MYOB moving backward while other accounting platforms continue to improve and innovate. Please treat this issue as urgent. You need to fix this, not just continue increasing subscription fees while service quality declines. It feels like your focus is on pricing strategies rather than core performance and customer experience. Your leadership needs to take accountability and address this ongoing issue, not ignore it.46Views1like0CommentsSTP reports
Hi There How to fix this issue please: The STP reports sent by the client are getting rejected. However, when I send it (as the tax agent) it is not getting rejected. I know it is something to do with Software ID but how the client is going to fix it so the reports sent by them are not rejected. There is no issue when I do it myself as the tax agent.98Views0likes2CommentsRemoving spouse details
Hi everyone How to remove the spouse details from the tax return in MYOB tax? the client does not have his spouse anymore but her details are still existing from the previous year. I checked the delete schedules but there is no schedule for spouse details there. So how do you remove her please... ThanksSolved741Views0likes1CommentRe: Dashboard changes May 2024
Can I bud in and say most of the changes are really ridiculous. I think the high rank in MYOB board never worked as accountants for sure. Why changing account codes and numbers with Categories!!!??? Why?? everyone knows including babies it is called account not category!!!! and Allocate become categorise!!! Common..Who give these types of advices and don't say you run a survey among accountants?????? Inventory is now Product and services ...really !!! put if you want stock or inventory and WIP or add a seperate WIP... What is wrong with Spend money or Receive money.... No need to change... ... Is there a site or a place where we can talk about this or give suggestion specially about MYOB Business pro/Lte as there are more things can be bettre done than what is now. I know MYOB is going through changing phase and in this period not everyone will be happy but there are things should be common sense.256Views3likes1CommentCreating New Client file from Parner.com
Hi I am trying to create a new MYOB Business file from my partner.com dash. When you hit create file is not giving me the options to create new client or link to existing client? it only shows select client, which doesn'tshow any client anyway? Is that something in the setup somewher? Anyone knows?Solved169Views0likes1CommentRe: STP from migrated Business Pro
So you are saying the client has to notify ato about the new SSID? I did notify ato about the client new SSID (through my own access manager). So you are saying they have to do it using their own details and I cannot just add it myself through my access manager. They don't have access manager, so they need to contact ato by phone as per the step mentioned by Shella A, I assume. What about BMS Id, Is it the same one I provided to ato ( as a tax agent) or the client has a different one as well? By the way, that was not the case when we were using AR..157Views0likes0CommentsSTP from migrated Business Pro
Hi There I have migrated most of my clients from Account Right to MYOB Business Pro/Lite. I setup the STP and Notified ato of the BMS Id and all good from my end in the files I do the work from (I am the tax agent/bookkeeper for the clients). However the issue is at the client files from under their user login (I sent them new user invitation for the new Business file). The STP from their end is getting rejected saying not the correct software id. In the new migrated Business file the software id stayed the same under my login as how it was when the file was still an AR file While in the migrated file under the client's user access it changed to a different software id number for the same Business File? Anyway, I updated ato (through access manager) with the software id that is showing under the client's user access but still, the STP been rejected when are done by the client... Any solution or explanation? Thank you251Views0likes4CommentsRe: STP reporting
Thank you Shella My issue is with only one employee, the rest match between the old AR system and the new Migrated Biz Pro. So in the Old AR the amount paid as wages is $31,500 but reported through STP only 27,500 as I missed to report the last few pays in March. When I migrated to Biz Pro and provided the previous BMI to ato, the amount under STP is showing $27,500 because that what was repored to ato under old AR. My question is: Can I go back to the old AR and report the STP again for that employee to include the missing pays? Will that be reflected in the new system BIZ pro taking in account is only showing $27500 in Biz pro and the actual missing pays are not showing at all. So If I report using the old AR and then report from the new Biz pro after will those missing pays be reflected in it and the STP will show then 31500. Note I haven't reported anything for this employee under the new system yet and no new pays were made as well yet.164Views0likes1Comment