Crompton
Experienced Cover User
Joined 8 years ago
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Error message and MYOB Crashing
hi I am getting and error message System.ComponentModel.Win32Exception. It is crashing myob and I am having to restart all the time. It happened to me 5 times yesterday at a client using the current version of cloud myob accountright with payroll and today with myob accountright premier. is there any reason for this? is it because of the latest upgrade from MYOB. regards SandyNEW customer online payments
Can someone please help me with the above? and if you had any issues with set this setup in their myob system to allow customers to make their payments through MYOB. Has anybody issued a credit back to the client through this same system? did you have any issues and how long does it take for the credit to be refunded to the client credit card and into your bank account. Is there a process for giving a credit refund back to a client? is it quite and accurate?Web browser version inability to customise all forms
I have a client who needs to put the below also onto the invoice When are you going to allow the AccountRite cloud versions default customised invoices to able to be chosen for email purposes for emailing the invoices to clients. This is an urgent requested addition that HAS to be put into the web browser version. Someone using an APPLE computer has been told that they were told they can only use the Web Browser version of the MYOB Software, is this correct? or do the APPLE computers no longer have any ability to use any of the MYOB Software? Are there any limitations to Apple computers using the MYOB software? If the same data file is also used in the Cloud Version of software by say the accounting team, and the sales teams use APPLE to raise all of the sales invoices? what are the inherent issues with the 2 forms of computers using the same data file? Please adviseweb brower sales invoice formating
I have several clients who have to use the web browser version of myob as they use apple. I now understand that this is creating errors in the cloud version. Any invoice that they raise in Apple can not be edited, changed or deleted with the Desktop or Cloud Versions. Also there is no ability to custom format/create your own invoice within the webbrowser version, you only have available the fields that MYOB have deemed as available to you. Where is the feature which allows you to but your EFT/Banking details on the invoice? Is it available, is it going to be available? The invoice that is there now has that on it, but how that got there we have no idea, and now that we have changed banks this invoice template has the wrong banking details on it? I need a solution please. regards SandySTP Prefill missing since upgrades done in late June through to August
Hi I am experiencing issues with the STP prefill in the ATO website this has only occurred since the current round of software upgrades. I double checked the EOFY reports within MYOB STP, they are correct, but the lodgement document that is sent to the ATO shows zero values?? any ideas. I am currently talking to the ATO as the PAYG Withholding field with a couple of my clients BAS has disappeared, gone, does not even appear as blank so that I can prefill, it just doesn't exist any more. With another client since the software upgrades no prefill exists on the ATO form for anything that relates to June, but processed in say July? Any Ideas please Are all of the software issues that we have been experiencing for the last 2 months been rectified? regards SandyFurther to the Current MYOB issue with Email invoices
There is a further problem with the above and it does relate to emailing. If a customer is on credit HOLD and they want a copy of the invoice, you first have to take the customer of hold, send the invoice and then remember to put them back on HOLD, may not be difficult on a one user basis, but when you have multiple staff handling customers, the slip ups being made in not returning the customer to CREDIT HOLD is very prevalent and dangerous and costly.how does AR premier handle multi currency invoices
I need to understand multi currency, Our unpaid stock invoices are recording @ one Euro rate from the inventory account when the stock in being sold from inventory at the value of the invoice in the system unpaid as it is unpaid. What happens in myob? once the invoice is paid with a different Euro currency value and balance of the stock that that has yet to be sold in MYOB? Does it take the invoice completely into stock at the initial currency converted (to AUD) rate, and no change occurs when the invoice is paid at a different value?
