Kelvin174
Experienced Cover User
Joined 7 years ago
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Re: Invoice PDFs checkbox sticky
I understand that MYOB is trying to push customers to the online payment service that they collect fees from, but surely you can't be doing that at the cost our (your customer's) reputation. We have had multiple clients complain about missing PDFs and it's a major inconvenience to have to remember to tick the box every time. We are your customers, not your sales agents!Re: Some customers unable to access - MYOB Business and AccountRight Browser - 01/03/24
Why is your status page showing this as "affected". Surely being completly unable to log into the service is the very definittion of "down". Feels like a very opaque attement to fudge the stats. Please at the very least be open and honest with your customers. I'm sure you'd find a lot more understanding if you made a better attempt at communicating.Service down and only showing as "affected"
Can anyone explain why the Status page is showing the incident as "Affected" and not "Doown". It's clear that many people, ourselves included, can't access their service at all. If that doesn't qualitfy as "down" I don't know what is. An estimate on when this will be resolved would also be very helpful. It's the lack of transparency, contactability and downright lying to customers that make these disruptions so frustrating with MYOB.
