Copycat
Experienced Cover User
Joined 7 years ago
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Re: Remove "Invoice Summary" section when using Online Payments
YES. I'm annoyed that we need to vote for this change - the need for this has resulted from a MYOB software change that was thoughtless in my opinion and caused many of us extra effort to work around. Why do we need to vote - just look at the complaints about this online to see that its is ESSENTIAL.198Views4likes0CommentsRe: New Email presentation of Invoices
yes – I confirmed with myob during my phone call that the only way to email a receipt to a client is to print it as a PDF and send it through one's own email server – there is no automated capacity through myob as per the case with invoices.255Views0likes1CommentRe: New Email presentation of Invoices
Just had an EXCRUCIATING call with MYOB for 1 hr and 25 mins and I was given ABSOLUTELY NOTHING. It's going to be escalated to a product specialist apparently - so don't hold my breath. It was time I'll never get back! This just reinforces why I avoid calling MYOB at all costs.259Views1like2CommentsRe: New Email presentation of Invoices
Urgently need help on this!!! Why was there no warning about this change?? There is no easy way to email RECEIPTS to clients (not print, email) and so we send the invoice with a ZERO BALANCE, following payment via credit card. We use stored CC details with clients i.e., we don't have the client in front of us to tell them the payment has been processed - this is shown in the pdf we send from MYOB. Following this UNANNOUNCED change, all clients have since received an email with the wording "Due XYZ Date" highlighted at the top of the email layout, PLUS an invoice summary that DOES NOT SHOW THE ZERO BALANCE. Do you know how many calls we've fielded already with people confused about whether the invoice is actually paid?? We look like idiots - and trust me, we are telling everyone this is a MYOB fault!! SOMEONE FROM MYOB - HOW DO WE CHANGE THE EMAIL LAYOUT THAT HAS BEEN CHANGED? Or, tell me how to EASILY EMAIL RECEIPTS. BTW, I rang the priority help number, but of course, you weren't open!273Views4likes0CommentsRe: Set up payroll runs in advance
Hi Shella, Thank you for your answer. Based upon your response, I decided to process the pay runs using the web interface on my iPhone whilst away. Having now returned, two things have become obvious: The ID number for each of those transactions has not been incremented and so I now have three pay runs with exactly the same ID number – frustrating. This seems like a bug with the Internet interface as the ID numbers have since incremented when I have used the software on my PC after my return from OS. The last of those pay runs processed while overseas was dated 20/05/24, has the superannuation payment still showing as "processing payment," as does the subsequent superannuation payment dated 3/06/24 which was processed after my return. This can't be right, surely?? I went online to discover that the help files and suggest that if a superannuation payment is showing as "processing payment" for more than five business days then I should contact MYOB. but I can't find where to raise a support ticket. Last time I called MYOB I sat in a queue for over an hour – who has time for that? Any suggestions greatly appreciated. Kind regards, Ann309Views0likes0CommentsSet up payroll runs in advance
I'm about to go on leave and would like to set up the pay runs in advance so that when away, I don't have to login while on holiday. Does MYOB have the functionality to allow me to pay superannuation using a processing date, say two weeks from today, such that the actual processing of the monies through the clearinghouse is done on that nominated date two weeks from now? If so, are there any implications for BAS statements etc. that I should be aware of, or in the long run, will this just look like any ordinary pay run albeit I set it up two weeks before the software did the processing?630Views0likes3CommentsHow to permanently change backup location
When I back up my AccountRight file, the default location keep reverting to an old location/folder on my computer. If I manually override this, it once more reverts to the old location/folder at the time of the next backup. Where can I change the default location once and for all? Thanks. Using AccountRight Plus AU 2023.10.0; build 2023.10.1.12Solved355Views0likes1CommentEmployee address showing on reconciliation report, not employee name
When I produce a bank reconciliation report it is showing the payroll transactions with the employee's address not their names. I've looked at other posts on this forum and none of the suggestions seem to work. How can we fix this? Thanks, Ann423Views0likes1Comment