MichelleS_ECO
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Re: MYOB Super Clearing House
Hi Earl I agree it's a great question and one that MYOB should be able to answer quite easily. The report that you mention is not sufficient evidence of exactly when the funds were cleared as required by the ATO in order for the expense to be claimed in the current FY. I have contacted the email address suggested above, I'm hoping that they will answer my question. But all in all, it's a fair bit of running around for a fairly simple report that MYOB clearing house should provide to us. By the way other clearing houses provide such details. Regards Michelle113Views0likes0CommentsRe: MYOB Super Clearing House
Hello Shella Regarding the MYOB Clearing House is there a report we can expect that indicates when the funds were forwarded and accepted by the funds. As you will be aware it is necessary to clear the June payment to the super funds before the EOFY to be able to claim the expense in the current FY. The money has been extracted from our bank account prior to the EOFY, but I need to know when the funds were received by the employees' super funds. Thanks Michelle130Views0likes1CommentEmployee Notification of STP Finalisation
In the final process of the STP finalisation there is a drop-down option wherein it can be chosen that an automated notification is sent via email to the employee that their Income Statement is now available via their MyGov. MYOB doesn't have this option, why not? The email notification could be as such: "Hi _________, Your income statement for _______ Pty Ltd for the financial year ending June 30 2025, is now available. You can access your income statement via ATO online services through your MyGov account. If you do not already have a MyGov account, it is easy to create. Click here for instructions on how to do this. To clarify, an income statement is different to a payment summary. We are no longer required to provide you with a payment summary as we have been reporting your payroll data for the financial year through Single Touch Payroll (STP). Other general information regarding how STP has changed the end of year process can be found here. Regards, ___________ Pty Ltd"40Views0likes2CommentsRe: AccoutRight plus file upgraded to a premier file. How to?
Hi Earl You make it sound so simple. It's a shame my reality did not match this. Currently we have two serial numbers for our files we have some files using Plus and some using Premier. I got and paid for the quote to go from Plus to Premier and wish that the process of accessing the Plus file and going to 'Help >> Change Product and select Premier' had worked. But the fact is it didn't, I recieved the attached screenshot instead. So I'm posting this incase others find themselves in my postition, hoping that this information will save them from running the support gauntlet. Regards Michelle479Views0likes1CommentRe: AccoutRight plus file upgraded to a premier file. How to?
Hello Just a follow up incase anyone else has an issue doing this type of upgrade. Basically you need to get onto the DFR Team (dataservices@myob.com). Nothing in the MYOB support notes told me that, support online didn't seem to know and so it took a considerable amount of time and two phone calls to get to the end of it all. Then even when you get the file back from the DFR team the instructions they issue are very limited. You need to use your best logic to get your file functioning again. So all the best of luck to you. Maybe one day MYOB will make it a whole lot easier to convert from a Plus file to a Premier file. Don't rely on the idea that you can access the Help>Change Product with success...unless you're lucky :) Regards Michelle667Views1like4CommentsAccoutRight plus file upgraded to a premier file. How to?
Hello I need to upgrade an existing Plus file to a Premier file. I've tried all angles of MYOB support! Wish it was easy but it's turned out to be a huge and extremely unhelpful. I would have thought it would be a simple process....so.... Can anyone give me a straightfoward process to get this done. Thanks MichelleSolved641Views0likes7CommentsRe: Bank feed receive payment with bank fee, how to match?
Hello Clover Thank you for your response to this issue. What you suggest I understand will accommodate the bank fee charges. However it does not address the bank feed entry which will remain in this instance. My issue was how the process could be achieve thru bank feeds. Or is it correct understanding that this process is not be possible thru bank feeds? Regards Michelle1.2KViews0likes1CommentBank feed receive payment with bank fee, how to match?
Hello The issue is that the customer has paid the invoice however a bank fee has been deducted from the amount owing. Therefore instead of receiving the full invocied amount the amount in the bank feed and therefore thru the bank account is less the bank fee taken. There is no mention in the bank account or the bank feeds of the bank fee deduction so when the bank feed is allocated to the invocie through receive payment the invocie is showing an amount outstanding to the value of the bank fee. Is there some way of allocating the bank fee at the time of processing the bank feed to the invoice so that the invoice shows as paid in full and the bank fee is added to the "Bank Charges" expenses account? Regards MichelleSolved1.4KViews0likes3Comments