Forum Discussion

MichelleS_ECO's avatar
MichelleS_ECO
Trusted Cover User
8 months ago

AccoutRight plus file upgraded to a premier file. How to?

Hello

I need to upgrade an existing Plus file to a Premier file.

I've tried all angles of MYOB support!

Wish it was easy but it's turned out to be a huge and extremely unhelpful.

I would have thought it would be a simple process....so....

Can anyone give me a straightfoward process to get this done. 

Thanks

Michelle

  • MichelleS_ECO's avatar
    MichelleS_ECO
    8 months ago

    Hello

    Just a follow up incase anyone else has an issue doing this type of upgrade.

    Basically you need to get onto the DFR Team (dataservices@myob.com).

    Nothing in the MYOB support notes told me that, support online didn't seem to know and so it took a considerable amount of time and two phone calls to get to the end of it all.

    Then even when you get the file back from the DFR team the instructions they issue are very limited.

    You need to use your best logic to get your file functioning again.

    So all the best of luck to you.

    Maybe one day MYOB will make it a whole lot easier to convert from a Plus file to a Premier file.

    Don't rely on the idea that you can access the Help>Change Product with success...unless you're lucky :)

    Regards Michelle

     

     

7 Replies

  • Hi MichelleS_ECO 

     

    If you are using AR2023, try Help > Change Product. This will update the company file. You will also need to update your subscription to a Premier subscription.

     

    Regards

    Gavin

    • MichelleS_ECO's avatar
      MichelleS_ECO
      Trusted Cover User

      Thank you Gavin

      Yes I tried that but without success.

      I decided to call and wait on hold.

      I think it might be getting done.

      Yet to see the outcome!

      Regards

      Michelle

      • MichelleS_ECO's avatar
        MichelleS_ECO
        Trusted Cover User

        Hello

        Just a follow up incase anyone else has an issue doing this type of upgrade.

        Basically you need to get onto the DFR Team (dataservices@myob.com).

        Nothing in the MYOB support notes told me that, support online didn't seem to know and so it took a considerable amount of time and two phone calls to get to the end of it all.

        Then even when you get the file back from the DFR team the instructions they issue are very limited.

        You need to use your best logic to get your file functioning again.

        So all the best of luck to you.

        Maybe one day MYOB will make it a whole lot easier to convert from a Plus file to a Premier file.

        Don't rely on the idea that you can access the Help>Change Product with success...unless you're lucky :)

        Regards Michelle