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Leave Accrual after Script Run - AccountRight
Following a failure with AccountRight during our first pay run of the financial year, we had a script run over our data file. Since doing so, we’ve found that both holiday and sick leave accruals now show a negative carry over, which has resulted in zero balances for all staff. This has created a significant issue at what is already a high-pressure time of year. The extra workload involved in manually adjusting leave balances for over 100 employees is frankly incomprehensible. I’ll be jumping on chat with support as well, but if there’s any known workaround or method to correct these accruals in bulk, I’d really appreciate hearing about it. Thanks in advanceSolved62Views0likes2CommentsRe: Urgent Assistance Required for Payroll:
I urgently need the script run over my file. I've already logged a request via support and live chat, but have received no reply or response. This is a critical issue, and I’m unable to find a phone number to escalate the matter. Please assist as soon as possible.31Views0likes0CommentsUrgent Assistance Required for Payroll:
Urgent Assistance Required: I'm experiencing repeated timeouts when attempting to report payroll to the ATO. This is the first pay run of the financial year, and I've already tried recording it three times today without success. I do have the error message code available. Can someone please advise immediately on what steps I can take to resolve this?41Views0likes1CommentReceivables Reconciliation Out of Balance After Credit Note Applied to Order
Hi everyone, Hoping someone can help me untangle a tricky issue in MYOB. A credit note was applied to a customer order before it was converted into an invoice. This has caused the receivables reconciliation exceptions report to go out of balance. We’re unable to delete the transfer from customer deposits. We followed the MYOB Help instructions and reversed the original invoice to refund the deposit, but unfortunately, this hasn’t resolved the issue—several attempts have made a complete mess. Has anyone encountered a similar situation or have any advice on how to properly fix this and get the reconciliation back in balance? Any guidance would be greatly appreciated!31Views0likes1CommentRe: Enhanced security measures are live - Update 20/11 *Edit 21/11/24
Across 6 data files, having to log in after 30 minutes of inactivity has destroyed work flow and lost productivity can only be guessed at - after one day it is beyond frustrating. The activity requirement seems to have been set without taking into account how MYOB is actually used in a real time situation. It needs to be reassessed immediately.71Views2likes0CommentsEmails not sending
I have noticed yesterday and today that invoices are not being sent via email - I am going to Print/Email Invoice - To Be Emailed - selecting all invoices - Send Email. They then show as "emailed or sent" but when looking at activity it is stating that they have not been sent and recipients are not receiving them. This is the same way that I have sent invoices for years, so do not understand why this would now be a problem. I had to open in web browser to force each individual invoice to send, however the web browser does not have the functionality required for my businesses and it is clunky and time consuming, so this is not an option I would like to continue with. Can someone please assist?Solved610Views0likes7Comments