BarbFisch
Experienced User
Joined 6 years ago
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Re: Connection Error
Hi Genevieve, Thank you for your suggestions. Since the end of last week I have been able to log into MYOB AR correctly; I wonder if it is to do with the new upgraded version? Amongst this issue is another issue (which I hope is now resoved) that I have stayed logged in on clients' computers, even if I log out. I see via the MYOB Partner HQ Facebook group that this is a known issue so I hope that MYOB have resolved it now. Thank you again for your answer.357Views0likes1CommentRe: Connection Error
Hi Doreen, Thank you for your reply. I have done as suggested and even uninstalled and reinstalled MYOB AR, but it is still giving me the same issues. There are two separate issues now: 1) I can input my email address and the next screen goes directly to the 2FA page (no password) and I get "Unable to Connect", or 2) I can sometimes input email address, password then 2FA and the next screen is back to the log in screen with the "Unable to Connect" error. This happens no matter which computer I'm working from, as I'm a MYOB Partner and sometimes work on clients' files on their computers. Is this a known issue with 2023.8 version? Do other people experience this too? Any assistance would be helpful. Thank you, Barb464Views0likes6Comments