Forum Discussion

Nikki1's avatar
Nikki1
Experienced User
8 months ago
Solved

Connection Error

Hi, Is anyone having problems with a 'not responding' MYOB when drilling down into a card?  It is taking forever, but will eventually come up.  Employee cards as well as supplier cards?
  • Genreve_S's avatar
    Genreve_S
    7 months ago

    Hi BarbFisch and Vicki, 

     

    I am sorry to hear about your difficulties with opening your AccountRight files. May I get you to try logging in from a web browser (if your file is online) to see if the issue is with the file and not the computer? If the file is working fine in the browser, I would suggest attaching a copy of your latest diagnostic log of AccountRight in your next response. This will help identify what is causing your issue. Also, any screenshots or additional information would be much appreciated.

     

    We look forward to your response.

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi BarbFisch and Vicki, 

 

I am sorry to hear about your difficulties with opening your AccountRight files. May I get you to try logging in from a web browser (if your file is online) to see if the issue is with the file and not the computer? If the file is working fine in the browser, I would suggest attaching a copy of your latest diagnostic log of AccountRight in your next response. This will help identify what is causing your issue. Also, any screenshots or additional information would be much appreciated.

 

We look forward to your response.

 

Thanks,
Genreve

BarbFisch's avatar
BarbFisch
Experienced User
7 months ago

Hi Genevieve,

Thank you for your suggestions. 

Since the end of last week I have been able to log into MYOB AR correctly; I wonder if it is to do with the new upgraded version?

Amongst this issue is another issue (which I hope is now resoved) that I have stayed logged in on clients' computers, even if I log out. I see via the MYOB Partner HQ Facebook group that this is a known issue so I hope that MYOB have resolved it now.

Thank you again for your answer. 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 months ago

    Hi BarbFisch,

    Thank you so much for your post and my apologies for the late response. 
     

    I'm writing this post to address the concerns related to the password prompt, and it's important to distinguish between two separate aspects:
     

    Reduced Frequency of Login Prompts: If you've noticed that the system isn't asking for your login as frequently as it did before, performing a hard logout is a crucial step. This will ensure that the login details are prompted the next time you log on.
     

    Enhanced 2FA Technology: With our upgraded 2FA technology, we implement "adaptive MFA," which assesses various factors such as your device, IP address, and the time of day. It then prompts for 2FA based on these factors, aligning with the smart security standards.

    If you encounter any issues even after trying the hard logout, please don't hesitate to reach out to us so that we can investigate the matter further.

     

    Appreciate the continued support.
    Regards,
    Earl