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Thaiho's avatar
Thaiho
User
8 months ago

Connection Error

Hi,

 

We can't do our pay roll today. Can you please assist as we can't login MYOB. It keep stating connection error and upgrade is in progress since 8am this morning.

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  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    8 months ago

    Hi Thaiho,

     

    Thank you for your post and welcome to the Community Forum. 

     

    Our team has identified the problem that is preventing some AccountRight customers from accessing their files and getting a connection error. We are working hard to resolve it as soon as possible, and we appreciate your patience and understanding during this time. Apologies for this inconvenience.   

     

    Please feel free to post again if you have questions or concerns. We are happy to assist. 

     

    Thanks, 

    Cel 
     

  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    7 months ago

    Hi Thaiho,

     

    I hope this message finds you well. We would like to check back with you regarding your concern. If you still need further assistance with this, please feel free to post again. We are happy to assist. 

     

    Kind Regards, 

    Cel