Forum Discussion

SPerera's avatar
SPerera
Trusted Cover User
6 years ago
Solved

Customized Forms Payslips

My customized payslip gone missing after updated to AccountRight 2019.2 from 2019.1 Is there a way I can find and restore the customized form?
  • Neil_M's avatar
    Neil_M
    6 years ago

    Hi SPerera 

     

    I would start by deleting the AccountRight cache files. The cache stores temporary information used by AccountRight for a variety of uses.

     

    You can find the cache files here:

    C: \ Users \ --username-- \ AppData \ Local \ MYOB \ AccountRight \ 201X.X \ Cache


    Please note that --username-- is the username that you are using to log into Windows with and AppData is a hidden folder so you would need to turn that preference on within Windows. The cache file name would be named companyFileCache_<companyfilename>

     

     

    When AccountRight is reopened, it will recreate the cache files

Neil_M's avatar
Neil_M
Former Staff

Hi SPerera 

 

I would start by deleting the AccountRight cache files. The cache stores temporary information used by AccountRight for a variety of uses.

 

You can find the cache files here:

C: \ Users \ --username-- \ AppData \ Local \ MYOB \ AccountRight \ 201X.X \ Cache


Please note that --username-- is the username that you are using to log into Windows with and AppData is a hidden folder so you would need to turn that preference on within Windows. The cache file name would be named companyFileCache_<companyfilename>

 

 

When AccountRight is reopened, it will recreate the cache files

BarbFisch's avatar
BarbFisch
Experienced User
6 years ago

I had the same problem with invoice forms.

This fix worked for that as well.

Thank you :)