Jillus6
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Joined 5 years ago
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Re: Statement printing errors
Hi Princess This problem is still yet to be corrected. When selecting the accounts to send, the balances showed are not correct as they include invoice totals that are not in the date range. What is the use of having a date range available for the statements if it includes things that don't fall in that date range. It makes it hard for the staff to select which ones need to be sent out, as the totals don't match the amount owed for the account as at the statement date. This worked correctly years ago, so why is it OK to be faulty now? It is driving my staff nuts. Jillus26Views0likes1CommentRe: Date on receipt displaying in American Format
Hi Isaiah_C Thank you for your reply about changing the windows settings to change the date, but unfortunately that is already correctly selected for the English date format. All our other reports/invoices and orders have the correct format, it is only the receipt document that is incorrect. Jillus688Views0likes0CommentsEmails not displaying all information on invoices
Hi Team It has just been brought to my attention that when a customer is emailed his invoice and presses the view invoice button, the bottom couple of lines which should display are covered by an MYOB message saying powered by MYOB, and the privacy policy link. This unfortunately covers our bank account details for payments and I am sure most invoices have their total balance owed down there too. Why is this information pasted over the A4 invoice? I don't want to have to amend all my forms in the system because of this error. Can you please amend. Jillus36Views1like1CommentStatement printing errors
I have just printed the customer activity statements for the January period, and have noticed that there is a few anomilies with them. I set the date range that I wanted the statements to reflect, and printed them. On matching them to the invoices for the month I noticed that there were some statements that had no activity on them and a balance of Zero. On further inspection these customers had invoices owing for recent purchases, not included in the date range of the statements. Eg: date range set between 1-1-24 and 1-2 24, invoice booked out on 6-2-24, so not due for payment yet. Why are these customers included in the statement list if the activity does not fall into the date range specified. It is frankly a waste of paper and ink to print these and then have to throw them away. Secondly it put in the statement list an inactivated customer. Why? Jillus187Views0likes3CommentsIf inventory item inactive does existing stock level still have a $ value in the ledger
I have cleaned up some items that I have in the inventory list by making them inactive, as we no longer stock them. I have not however reduced the stock holdings to zero before I inactivated them. Do these items still count in the dollor value of the general ledger? I am hopeing that once the item is inactivated, the item is no longer taken into consideration when calculating total value of inventory held. Can you please clarify? Jillus