lmch-362370
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Joined 4 years ago
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MYOB Pay Super not allowing salary sacrifice & additional super to be ticked
Good Afternoon, I have a client who currently submits their super through the ATO Super Clearing House and would like to switch to MYOB Pay Super. They are using MYOB Business online version. MYOB Pay Super has been set up, but they cannot tick the salary sacrifice or additional super for one of the employees. All pay item settings have been checked and seem to be set up correctly. Salary sacrifice has been linked to the Superannuation Payable category as has the additional super. The contribution type is as per the categories provided Salary Sacrifice (deduction) and Employee additional (deduction). The amounts all show up in create payment screen in MYOB Pay Super you just can't tick them. Any suggestions on how to get this working correctly so the transition to MYOB Pay Super goes smoothly. Kind Regards Leeanne72Views0likes1CommentCustomer Prepayments in AR Brower Version
I have a client who has just migrated to the AR browser version. They have previously used customer prepayments in the desktop version. Is this possible in the browser version, as we can't seem to make it work? We have created a nil invoice and then applied the prepayment to that sale. This customer will pay weekly payments until his invoice is created at the end of the month. Are they to create a nil invoice for every payment? Why doesn't it work like it did in the desktop version? Any ideas on how to make this simple for my client? Many thanks :)Bank feed linked incorrectly
Hi I have a client who has opened a new business bank account. They have then changed the name of the original business account in the chart to the new bank account and linked the new bank feed to this chart account. They have changed the account for the old business account, so no transactions other than the last month are linked to this account, where as the new business account has transactions from the last month and going back 6 years, but it was only opened a month ago. What is the easiest way to fix this without making it a bigger mess? Thanks :)26Views0likes1CommentDeleting an imported bank feed
Hi I have some duplicated transactions in a clients bank feed. When trying to delete the imported feed it gives this error every time - Something went wrong. Please try again or refresh the browser. I have tried several times and the file is also unlocked so what is the problem. Until I fix the double ups I can't reconcile the bank account? Thank you.410Views0likes1CommentPacking Slips in new online version of Account Right
Does the new online version of Account Right allow you to print Packing Slips? I have a client who needs them when delivering. They used them all the time in AR desktop - is this not available in the new version? If so, why not? Thanks Leeanne616Views1like1Comment