MYOB Pay Super not allowing salary sacrifice & additional super to be ticked
Good Afternoon,
I have a client who currently submits their super through the ATO Super Clearing House and would like to switch to MYOB Pay Super. They are using MYOB Business online version.
MYOB Pay Super has been set up, but they cannot tick the salary sacrifice or additional super for one of the employees. All pay item settings have been checked and seem to be set up correctly.
Salary sacrifice has been linked to the Superannuation Payable category as has the additional super. The contribution type is as per the categories provided Salary Sacrifice (deduction) and Employee additional (deduction). The amounts all show up in create payment screen in MYOB Pay Super you just can't tick them.
Any suggestions on how to get this working correctly so the transition to MYOB Pay Super goes smoothly.
Kind Regards
Leeanne
Hey lmch-362370,
When you’re looking into why those contributions can’t be ticked, make sure to check exactly where Salary Sacrifice (super) and Employee Additional Super were set up. They need to be added under the Superannuation tab in the employee’s card. If they’ve been set up correctly there and they still won’t let you tick them in the Pay Super screen, it’s best to reach out to our team so they can dig into what’s happening behind the scenes. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
