Forum Discussion

lmch-362370's avatar
lmch-362370
Experienced User
4 months ago
Solved

MYOB Pay Super not allowing salary sacrifice & additional super to be ticked

Good Afternoon,    I have a client who currently submits their super through the ATO Super Clearing House and would like to switch to MYOB Pay Super.  They are using MYOB Business online version.  ...
  • Doreen_P's avatar
    Doreen_P
    4 months ago

    Hey lmch-362370,

     

    When you’re looking into why those contributions can’t be ticked, make sure to check exactly where Salary Sacrifice (super) and Employee Additional Super were set up. They need to be added under the Superannuation tab in the employee’s card. If they’ve been set up correctly there and they still won’t let you tick them in the Pay Super screen, it’s best to reach out to our team so they can dig into what’s happening behind the scenes. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
4 months ago

Hey lmch-362370,

 

When you’re looking into why those contributions can’t be ticked, make sure to check exactly where Salary Sacrifice (super) and Employee Additional Super were set up. They need to be added under the Superannuation tab in the employee’s card. If they’ve been set up correctly there and they still won’t let you tick them in the Pay Super screen, it’s best to reach out to our team so they can dig into what’s happening behind the scenes. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

 

Cheers,

Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home