b_schmaal
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Joined 4 years ago
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Re: Secure Invoicing
Hi Haire, I am glad it was that easy for you. I tried that approach for months, and did not get any joy until I lodged the AFCA case. It would appear that MYOB now recognises their error and can provide an exemption prior to the external party intervening. It still boggles my mind that MYOB are willing to wear the massive degree of customer dissatisfaction and the potential for future litigation. I think that Sue58's post above may provide some indication as to why MYOB are willing to accept the risks, when considered in the context of the massive value of invoices written by MYOB customers. I hope that your post above remains active as I have had posts removed by the moderator that refer to this issue.184Views2likes0CommentsRe: Secure Invoicing
Lisa, I don't think they will provide you that information. It is my opinion that MYOB are aware that they are breaching financial regulations but that the potential gain from skimming a percentage off of every invoice through their payment facility is worth the potential for litigation stemming from data insecurity or penalties. I won't be surprised if this comment is removed by the moderator, as have some of my previous comments that cut a bit close to the bone.52Views2likes7CommentsRe: Secure Invoicing
The moderator has removed further posts on this thread due to it being perceived as "misrepresenting MYOB". It is my opinion, after having private chat with the moderator, that they want the information removed because it challenges their (very dubious) intent. I implore everybody who is dissatisfied with MYOB's stance on their secure invoicing system to make a complaint to AFCA, and ideally take their business elsewhere. There are several superior products at a comparable price and so long as THEY don't start to gamble with their customers' private information they are a better option in my opinion.Re: Secure Invoicing
Lodging a case with AFCA doesn't grant you an exemption. Lodging a case with AFCA is your right if you believe MYOB are not compliant as a financial service (which in my case, and that of my legal advisor, is the case). My experience was that within 16 minutes of lodging the case, MYOB contacted me and offered me a full exemption. I do not believe they were compelled by AFCA to do so, however my opinion is that they either are very keen to avoid AFCA looking too hard at their tactics, or that the "industry charge" by AFCA is significant enough that they want the case closed ASAP to avoid the costs (or potentially both!). In either case, it was the only way I got any satisfaction from MYOB despite attempting to resolve it directly with them for many months.Re: Secure Invoicing
I am just sharing my experience and offering no advice, however my opinion is that MYOB are placing themselves in a very risky predicament regarding litigation if (read when) they have a data breach and have collected unnecessary information on businesses contrary to Australian law. I cannot believe they haven't learnt from the Optus saga and others. AFCA are very helpful and their cases are an easy to navigate process. If you believe any financial services provider is not acting lawfully or reasonably, I would suggest talking to them.500Views6likes11CommentsRe: Secure Invoicing
ACCC won't do anything as their purpose is to protect consumers, not businesses. I contacted AFCA and lodged a case with them as the actions of MYOB are in my opinion unethical and potentially illegal. Once my case was lodged, MYOB immediately gave me a full exemption from the secure invoicing requirement. I suggest all other customers contact AFCA and lodged a case in the hope that MYOB will see some sense.119Views6likes8Comments