Secure Invoicing
I have a few concerns about the new Secure Invoicing upgrade we are being basically forced to do. We don't have online payments from our customers and probably never will. So now instead of emailing...
Forum Discussion
Amanda, no one wants to give MYOB access to their private business information regardless how many posts you create. You shouldn't be asking for business turnover - it is none of MYOB's business. If your customers are paying the heavy subscription, you can't decide to cut off parts of the service like emailing invoices etc. Which brain came up with that move? And once I've complained, I get a phone call from MYOB trying to sell me a more expensive version of the software - coincidence? I don't think so. Return the full use of your software to your subscribers or you will see a lot of them just go somewhere else. In the meantime, I am just pdf-ing invoices and looking for ways to move to other software.
I wonder if anyone has approached Dept of Consumer Affairs with this nonsense and ask them what our Consumer rights are in terms of subscriptions and services being cut off.
ACCC won't do anything as their purpose is to protect consumers, not businesses. I contacted AFCA and lodged a case with them as the actions of MYOB are in my opinion unethical and potentially illegal. Once my case was lodged, MYOB immediately gave me a full exemption from the secure invoicing requirement. I suggest all other customers contact AFCA and lodged a case in the hope that MYOB will see some sense.
Thank you for the information @b_schamaal. I hope all other customers contact AFCA.
MYOB can't cut off services or features.
MYOB.... surely if this is the case, all customers that do not want to participate, should be given immediate full exemption!! Or do we all have to contact the AFCA to lodge a case??
Can you please supply a contact for the AFCA?
Hi cramptons​ , each AFCA complaint is handled on a case by case basis, if the outcome for one customer was an exemption, this doesn't guarantee that the same would apply to all customers.
Correct, however my resolution was incredibly speedy (16 minutes following my lodging of an AFCA case) after months of no satisfactory response from MYOB.
