Dotay
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Payment duplication -Gliche
We have recently gone online so onsure if that is the cause, but thought it useful to alert other users. A Supplier purchase was entered once with unique invoice number, has paid twice using the same payment reference, placing the supplier invoice into credit. This was the subject and opening to a question in July 2022. There was no published explanaation. I hasd an identidal situation arise last Friday. Upon investigation, the Journal Secuity Audit showed a 'System' and 'Edited' entry preceeding the 'Added' disbursement entry. What are the System nad Edited entries??? When paying the bill only one copy (of each of the two invoices appeared in the account). The value entered equalled the total of the two invoices, and when entered the transaction was accepted (I.e. there wa no message about unbalanced transations). This is a random event. The supplier has been used previously. Why did it happen? Is there a fix? We are using version 2023.11.0146Views0likes2CommentsElectronic payments dupilcated
I prepared an elecronic payment for supplier 'A'. The statement amount was entered into the amount box and allocated against the invoices. There were six invoices in the suppliers MYOB file. These six invoices were also ticked off to the suppliers statement and the payment totals agreed. The transaction was recorded. Twelve further payments were processed for different suppliers and included in the final electronic payment batch with no problems. In the prepare electronic payments window the payment listed for supplier 'A' showed an amount almost double to what had been ticked and matched (the payment amount went from 46 to 90). Five of the six invoices were showing as paid twice (the invoices had not been posted twice). In summary, the creation of the payment in pay bills matched the suppliers statement. There was no warning of an unbalanced transaction during the payment process. No invoice had been duplicated. There was only one payment process. The duplicate balance shows in the supplier account as a refund due from the supplier. Are there any suggestions as to how this error is possible?Solved366Views0likes1CommentRe: Annual leave paid does not reduce accrual (for some employees)
Hi Tracey, thanks for the suggestion. As stated in the opening of the thread, this is a random event for specific employees. We have users set up identical to this example who have leave accruals reduced correctly. However, I will link all accounts to Annual Leave and check when annual leave is paid paid to the two categories (probably not before the Christmas period). For this reason I will close the thread and re-list if the problem persists. Thanks again for your assistance.679Views1like0CommentsRe: Annual leave paid does not reduce accrual (for some employees)
Hi Tracey, No need to apologise, I understand the time contraint challenge. I have attached the payroll category sctreenshot as requested. Yes, we do have two annual leave categories on for a 38 hour base and the other for a 40 hour (special class). Regards688Views0likes1CommentRe: Annual leave paid does not reduce accrual (for some employees)
Hi Tracey, Thanks for your continuing support. Yes we have two annual leave accrual rates, one based on 40 hours (Annual leave accrual) and the other on 38 hours (Annual leave 38hr week accrual). I have checked a selection of cars, evenly distributed between known problems and those that record correctly. They all appear to adhere to the layout protocol you uploaded. I have included screenshots for bothe the 40 and 38 entitlements.807Views0likes0CommentsRe: Annual leave paid does not reduce accrual (for some employees)
Hi Tracey, Yes, we have two annual leave accrual rates, one based on 40 hours (Annual leave accrual) and the other on 38 hours (Annual leave 38hr week accrual). I have checked a selection of cards, evenly distributed between known problems and those that record correctly. They all appear to adhere to the layout protocol you uploaded. I have included screenshots for both the 40 and 38 entitlements. Thanks for your assistance to date.823Views0likes0CommentsRe: Annual leave paid does not reduce accrual (for some employees)
Hi Tracey, Yes, we have two annual leave accrual rates, one based on 40 hours (Annual leave accrual) and the other on 38 hours (Annual leave 38hr week accrual). I have checked a selection of cards, evenly distributed between known problems and those that record correctly. They all appear to adhere to the layout protocol you uploaded. I have included screenshots for both the 40 and 38 entitlements. Thanks for your assistance to date.827Views0likes3Comments