cleanoptions
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Inability to Email Invoices or Quotes
Can MYOB please publish - at the current date - information on line about the known engineering issue and captcha-related issue preventing the emailing of all invoices and quotes ? This is so our clients can see out emails are not scams when we have to send the invoice / quote via email until this issue is fixed ? Not looking forward to emails over 100 invoices in the next week - no update has been given today when this issue will be fixed.26Views0likes0CommentsSuperannuation Payments
Hello - have tried a number of times to process the superannuation payment for January to March 2026 without success. Two new superannuation (one SMSF) amendments to employee details have been completed. Error message: One or more super funds selected is inactive and can't accept payments. All suggested corrections have been tried and failed. All ABN numbers are correct. All superannuation entities are viable. Event updates have been sent to ATO - accepted. Latest payroll has been accepted from ATO. Suggestions for fixing MYOB issue ? thanks78Views0likes4CommentsRe: Save and Duplicate function for Invoicing is not working
Have tried all the generic "go to fixes" for any MYOB issues and same here - blank white screen. It is all very good to state that there is no timeframe for a fix, but seriously this issue has significant ramifications for some businesses. On a side note: Also why can't MYOB save and duplicate a purchase/bill that is not in the same fiscal year, but can save and duplicate an invoice not in the same fiscal year ?????? What say you have a few yearly subscriptions and there is a bit of information to type in ? You have to start a new purchase/bill - no other way around it ? I know that the "account" is locked for accounting purposes, but this should still be allowable ?22Views0likes0CommentsRe: Bank Transaction - Add Adjustment - Not Balancing Transaction
Hi TayAccA As you probably know, you only have to reverse the affected transaction - not the entire payroll - and re-enter the figure to correspond with the bank entry to balance the payroll entry - a pain when its only $0.01 ! Good luck !117Views1like0CommentsRe: Bank Transaction - Add Adjustment - Not Balancing Transaction
Hi TayAccA WITHOUT PREJUDICE initial MYOB email reply 07/01/2026: Thank you for your email and for clearly outlining your concerns. Please accept my apologies for the delayed response. I completely understand how frustrating this situation is, particularly with your December 2025 reconciliation currently on hold while you wait for a clear resolution. I also apologize that my previous voicemail and email did not provide the clarity or outcome you were expecting. Regarding phone contact, my intention of asking for permission was simply to make it easier to discuss the issue in detail, not to assume consent. Thank you for bringing this to my attention. Moving forward, I will continue to provide updates in writing unless you let me know that a call would be preferable. To update you on the matter, we have confirmed an ongoing issue affecting the ability to match transactions using the Adjustment feature in the Bank Transactions window. No action is required from you now, as the issue has been escalated to our development team for further investigation. A support ticket has been logged, and you have been added to the list of affected users. You will receive an email notification once a fix has been implemented. In the meantime, as a temporary workaround, please use the Categories option to match your bank feed transactions: Go to Banking > Bank transactions. On the Bank transactions page, click the Categorize me link under the Match or categorize column. Select the appropriate category to assign to the transaction. My response 07/01/2026: Thank you for your email response. This solution will not balance the issue, as previously advised, the issue is with a payroll run entry and is required to be balanced against the bank account entry. How does the suggested solution to the issue balance the payroll run entry - as if not matched to a bank entry will leave the original payroll run entry unmatched and unreconciled ? The payroll run entry cannot be allocated to a category as it has multiple entries and payroll cost codes to balance. follow up MYOB email reply 09/01/2026: Thank you so much for your patience and detailed response and for clearly outlining your reconciliation requirements. I completely understand your concern that the original payroll run entry needs to remain balanced and matched to the bank account entry, and that leaving it unmatched or unreconciled is not acceptable for your records. Our Product and Development team is currently working on a permanent fix for the issue where adding an adjustment to a payroll run triggers an error. I understand how disruptive this is to your reconciliation process, and I am very sorry for the inconvenience this has caused to your workflow. In the meantime, while the fix is still being developed, the recommended workaround is to: Reverse the affected pay run Reprocess the pay run with the correct details Reconcile the newly processed pay run to the corresponding bank account entry While this workaround is not as straightforward as making a direct adjustment, it does ensure that your payroll records and bank reconciliation remain accurate and balanced once completed. Please know that we are treating this as a defect, and I have added your case to the active ticket with our Product and Development team, so they are fully aware of the reconciliation impact you are experiencing. So unfortunately there has been no outcome from MYOB as yet. Hope this helps.6Views0likes2CommentsInvoice Reminder Setting Not Requested Nor Activated
Hello Have just noticed when sending an invoice today and then returning to that invoice a note has been added at the bottom of the activity history stating "send reminder 1/1" - dated 20/2/2026. The invoice reminder feature is not, and has never been, activated on our software. Mike_MYOB do you have any knowledge as to if this is yet another software error that MYOB are currently fixing ? thanks71Views0likes0Comments