Hello
To save reversing a payroll, one employee wage amount is $0.01 out.
Have been trying to add an adjustment and the attached error is showing and the transaction will not balance.
"There are one or more errors: something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us."
Can you please advise if this issue can be upgraded/updated ?
thank you
Hi TayAccA
As you probably know, you only have to reverse the affected transaction - not the entire payroll - and re-enter the figure to correspond with the bank entry to balance the payroll entry - a pain when its only $0.01 !
Good luck !
Hi cleanoptions,
Thanks for providing the screenshot. It’s unusual that you’re receiving this error when trying to make an adjustment. To start, please clear your browser’s cache and history, or try using a different browser to see if the issue persists.
If the issue remains the same, please reach out to our team directly for assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
hello
all suggested has already been carried out prior to asking the question - as this is the standard answer to all MYOB issues.
Not being harsh but not my first rodeo with an MYOB issue.
Unfortunately I have had to now send four followup emails for a response - plus another @myobsupport request - resulting in a new case number.
Hi cleanoptions - can you please provide the references number(s) for your cases and I will be able to escalate these with the team for a response.
Thanks, Mike
Hi Mike_MYOB
05/01/2026 - We've received your request - Case #02731734
16/12/2025 - We've received your request - Case #02698158
thank you
Thank you cleanoptions , I have escalated that with the team now. For the case you created in December, you will hopefully get a response before COB today, or tomorrow at the latest
I'm having exact same problem, when before I could add an adjustment with no issues.
Please keep this post updated, I hope MYOB offers some resolution.
Thank you
