Forum Discussion

cleanoptions's avatar
cleanoptions
Experienced User
2 months ago

Bank Transaction - Add Adjustment - Not Balancing Transaction

Hello   To save reversing a payroll, one employee wage amount is $0.01 out.   Have been trying to add an adjustment and the attached error is showing and the transaction will not balance.   "Th...
cleanoptions's avatar
cleanoptions
Experienced User
1 month ago

To date I have contacted MYOB by submitting a suppose case via myaccount and have received a case number for this issue.  

 

Unfortunately I have had to now send two followup emails for a response.

 

 

cleanoptions's avatar
cleanoptions
Experienced User
1 month ago

Unfortunately I have had to now send four followup emails for a response - plus another @myobsupport request - resulting in a new case number.

MYOB_PM​ 

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    1 month ago

    Hi cleanoptions​ - can you please provide the references number(s) for your cases and I will be able to escalate these with the team for a response.
    Thanks, Mike

    • cleanoptions's avatar
      cleanoptions
      Experienced User
      1 month ago

      Hi Mike_MYOB​ 

       

      05/01/2026 - We've received your request - Case #02731734

      16/12/2025 - We've received your request - Case #02698158

       

      thank you

       

      • Mike_MYOB's avatar
        Mike_MYOB
        Community Manager
        1 month ago

        Thank you cleanoptions​ , I have escalated that with the team now. For the case you created in December, you will hopefully get a response before COB today, or tomorrow at the latest

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