Domster
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Joined 3 years ago
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Re: 2FA cutting off processing and not saving - especially payroll
thank you Earl, but that is not really good enough. I am not a bookkeeper, I am an accountant and I dont have time to monitor when the last time I put in a 2fa code. When you are putting in payroll for 92 employees the last thing on your mind is 2FA. And we have multiple clients!!! I don't think you know what you are asking here. I am fine with logging in again, however, I am not fine with losing the task I was working on. Why doesn't it save your work automatically?33Views0likes1Comment2FA cutting off processing and not saving - especially payroll
Hi, noticed that now you have to enter the code for 2FA more often it will just cut you of in the middle of a transactions, eg payroll. You then lose everything you have entered. Is there a way to stop that happening in the middle of it. surely we are not expected to remember the time left on the 2FA? Not good when you are in the middle of processing a large payroll. thank you in advance!58Views0likes3CommentsRe: Invoices receivable not showing
The invoice doesn't exist when I try to apply it, but they don't come up in the "receive payment" window. But they are still outstanding in the debtors ledger. Simple as that. I really dont have time to bring up all the invoices and do screenshots now. This should be enough information I am not looking at a different file. they are both live (one is internet login the other the desktop live login. it is not a backup version nor a different client. I just cannot apply the invoices145Views0likes0CommentsRe: Invoices receivable not showing
thank you Doreen, but I have checked the reconcilliation. This issue is a glitch I think. None of the invoices come up (when trying to apply from bank feed) in the cloud version. One comes up in the desktop version. One of the invoices shows on the debtors report as still outstanding. Both invoices are still open when you "search transactions" on the desktop version. I just want to know if there is a known fix or get someone to have a look to see if I am missing something. I am an accountant, not a bookkeeper. I am very good with MYOB but I cannot fix this issue. I cannot charge my client for the time I have spent trying to fix it272Views0likes5CommentsInvoices receivable not showing
Invoices receivable not showing up when trying to apply to invoice. They still show up when you search on desktop version but then some don't show when you try to apply it from the bank feeds - very frustrating as I didn't get reply last time and got an email saying that you will close the issue when it wasn't resolved. Can you please supply email to send query as this is getting ridiculous and I cannot find where I can send an emailSolved445Views0likes8CommentsDebtor not showing on online version but is on desktop version of AR
Why would you not be able to find a matching debtor on the online version but you can on the desktop version? Had to apply a payment that did not exist on the online AR as opposed to the online desktop version which had the invoice available to apply. thank you in advance!96Views0likes3CommentsSTP reporting showing NIL on ATO portal
Hi Everyone, I have lodged payroll with the ATO but it is coming accross as NIL on the STP reporting on the TAP. It is also showing NIL on the STP reporting on MYOB but is correct when you print the normal payroll reports. I think it may be as I forget to tick that this is a "New pay run" instead of an "update".? Note that the view YTD verification amounts on STP reporting for each employee is correct. How can I fix this? Or is it an MYOB glitch?301Views0likes3CommentsSTP reporting for July 2023 prefill to the ATO does not match MYOB reports
Just checked the prefill on the ATO Tax Agent Portal and it doesn't match the MYOB payroll report amounts. I have taken into account the salary sacrifice amounts and checked the categories. Have checked if any amounts stand out in the detailed totals as well but no match. One of the payruns in July is incorrect. Anyone else experienced this? Is there a fix for it?800Views0likes3Comments