ContributionsMost RecentMost LikesSolutionsRe: Unable to access one employee's account Hello - sorry for the delay - the last 4 digits of the serial number are 8917 and the company file number is 2 Re: Unable to access one employee's account Hi Doreen - no, unfortunately the card is still not working and the same error message appears. Can you please try again or perhaps we need to try something different? Unable to access one employee's account This will be trhe 3rd or 4th time this issue has plagued our myob payroll files - We are on AccountRight - the latest version. I have attached a snip of the error message and I believe that I will need to also provide the serial number or something similar. When you are able to resolcve thisa issue on our behalf I would also appreciate being advised why this happens and whether there are any steps we can take to ensure this doen not occur again. Re: Employee payroll records Sorry, also thank you for the heads up about the finalisation timeframe but we do have a final pay to process tomorrow. Re: Employee payroll records Hi Gavin and thanks for oyur repsonse. Yes it might be useful to know about alternatives to MYOB to have this file repair undertaken, if you don't mind sharing. This is the 2nd time this has happened to our file. The first time I believed it was because 2 staff members had payroll open while a pay was being processed but I'm fairly sure this wasn't the case on Monday. Do you have any insight into why or how this error might be being caused? It would be great to be able to avoid the issue if at all possible. Private messaging not working? I have been invited to send a moderator a private message but this function does not seem to be working currently. As this is about payroll and the EOFY is looming large with one more pay to go, this is incredibly difficult. Re: Employee payroll records Hi Doreen P - the private messaging option is not functional at present, apparently. When I try to send you a private message there is nowhere that I can actually input the data you have requested. I can see that MYOB has significant problems with payroll presently and I am another user who is getting very concerned about our ability to finalise the EOY payroll with only 2 days to go. We have a pay run due tomorrow - can you please advise how I can get the information to you that you need to be able to assist with our problem. We hve had this issue previously and it required sending the MYOB file to you for repair. While at the time this was dealt with efficiently, we are running short of time right now. Employee payroll records I have an error that will not allow me to access an employees file - a pay run has just been undertaken and at that time, I could access the employees file. I have attached the error message - would appreciated your help urgently as it is the end of the payroll year and I need to complete reporting such as superannuastion today, please. Solved