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Re: Move the 'Delete' button in the IN Tray
I am disgusted by this attitude from MYOB. The idea I put forward is a good one – pure and simple. (Who goes looking on your website regularly to upvote ideas? I certainly don’t.) The ‘delete’ button should be in its own spot, well away from other buttons. It is very easy to mistakenly click on the wrong button and delete an invoice that has been sent electronically from a supplier - I might not even know who the invoice was from (if I haven’t looked at it before accidentally deleting it). If there is a way to recover the deleted invoices, I have not been able to find the instructions on how to do so. Please reconsider putting this idea on the backburner.42Views0likes0CommentsMove the 'Delete' button in the IN Tray
In the "In Tray" the 'Delete' button is next to the 'Enlarge' button. (Desktop version.) It is too easy to press the Delete button by mistake, and there is no way to recover the deleted document. The Delete button should be well away from the other commonly used buttons, so as to minimise the chance of pressing it accidentally. It would also be better if the deleted documents could be recovered within some period of time 9even if just till you log out of the client).99Views0likes3CommentsRe: Fairwork and Casual Information Statement Onboarding not working
"Earl" Your response to the above query is of no value. MYOB Onboarding does not give any options around accepting (or otherwise) the Fair Work Statement and/or the Casual Employment Information Sheet. This has been happening for some months now. Please get it fixed. It is very frustrating when a supposedly automatic system is not working - especially when there could be serious consequences for the employer if the Information Sheets are not supplied. Thanks in anticipation.51Views0likes0CommentsRe: Fairwork and Casual Information Statement Onboarding not working
Did you get any resolution on this issue of the Fair Work Statement and Casual Employment Statement not being issued to new employees? The response you were given by 'Earl' (which I suspect is an AI generated response) was useless. This issue has been happening for several months - probably since about the time you put up the question. I just created a new employee using an email address that I have access to, so that I could go through the onboarding process myself, and there was no link to the statements in the process. It is obviously a fault with the system.57Views0likes0Commentspayroll tax calculation
Hi I have a wages category named "Director Fees" and also have the ATO reporting category on it marked as Director's Fees. However, my MYOB "Payroll Tax" calculation report for the year shows nil at "Other (eg Director fees)". How do I get the director fees paid during the year to show in this line of the Payroll Tax calculation? Secondly, how do I get the Fringe Benefits Tax paid to show on the "Fringe Benefits" line of the MYOB "Payroll Tax" calculation report? Thanks.177Views0likes1CommentHow to correct the date of "Transfer from Deposits"
Hi I am using MYOB Accountright online (but not on the web browser). We made two prepayments based on a purchase order. When I received the Tax Invoice, I changed the Purchase Order in MYOB to a Bill in MYOB - only problem is that I dated it February 2022 instead of February 2023. I found my error and was able to change the date of the Bill, but I don't seem to be able to change the date of the 'Transfer of Deposit' date from the 2022 date to the 2023 date. If I try to delete the Bill (to start again) MYOB tells me "A purchase with payments applied may not be deleted". If I try to delete the payments (or the Transfer from Deposits), MYOB tells me "You may not delete a deposit transaction for a recorded purchase". Therefore, I seem to be stuck in a 'circle'. In total, the transactions are correct, but because the 'Transfer from Deposits' transaction is dated 2022, the balance of my Sundry Debtors account is wrong as at 30/6/2022. How do I fix this?606Views0likes2CommentsRe: Can't export reports to Excel
Thanks for your reply. Please excuse my ignorance, but I don't know how to read the error report. Does the report say what you were suggesting it might say? This is the error report: 2023-01-30 15:52:22.7750,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,1, : System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Excel.ApplicationClass' to interface type 'Microsoft.Office.Interop.Excel._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000208D5-0000-0000-C000-000000000046}' failed due to the following error: Element not found. (Exception from HRESULT: 0x8002802B (TYPE_E_ELEMENTNOTFOUND)). at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease) at Microsoft.Office.Interop.Excel.ApplicationClass.get_Workbooks() at MYOB.Huxley.RF.Extension.Export.Excel.Formatter.CreateXls(String fileName)1.2KViews0likes2Comments